Head of Marketing and Communications

7 months ago

Hatfield, United Kingdom Affinity Water Full time

**Join Us as the Head of Marketing & Communications at Affinity Water**

Are you a Senior Marketing and Communications professional with a passion for delivering exceptional customer messages? We need a strong leader to lead and shape our brand, marketing and communication strategies of one of the UK's leading water only companies.

Affinity Water serves 3.5 million customers, and we are on a mission to redefine the way water companies connect with their customers and communities. As the** Head of Marketing & Communications**, you'll play a pivotal role in influencing public perception and building lasting connections with our diverse customer base.

The role will have both strategic and operational responsibility for developing and executing comprehensive marketing and communication plans. You will safeguard the integrity of our brand, culture, and values, ensuring a consistent and compliant approach in all customer interactions. Your role is not just about communication - it's about creating a lasting impact on our **customer outcomes.**

**What You'll Be Doing**:

- Establish and drive a multi-channel customer communication strategy.
- Prepare and manage all communications material.
- Own the voice of customer and brand voice.
- Lead a team of communication, marketing, and copy design professionals.
- Develop contacts with media members, influencers, and community leaders.
- Assist in the creation of digital, video, audio, and print content.
- Evaluate and optimize the end-to-end customer journey through effective collaboration with multifunctional teams and external agencies.

**What We're Looking For**:

- Thought Leadership
- Supply Chain Management
- Proficiency and experience in communications technologies
- Experience in delivering large complex operational and customer business plans
- Understanding of copywriting, graphic design, layout, and publishing principles
- Familiarity with building and using social media platforms and marketing

**Personal Skills and Key Competencies**:

- Customer Mindset
- Leadership and Influencing Skills
- Strong Communication Skills
- Decision Making

**What We Offer**:

- A dynamic and challenging job in a friendly working climate.
- The opportunity to create, shape, and drive new initiatives for Affinity Water.
- A competitive remuneration package with brilliant benefits.
- Endless opportunities for impact and freedom for initiatives.
- Flexibility in working hours to accommodate the dynamic nature of the role.

**Package**
- Competitive Salary Package reflective upon experience
- Hybrid Flexible working - Office based 2 days per week is expected in Hatfield
- Holiday entitlement 26 days plus a celebration day
- A generous pension scheme that doubles the contributions you make, up to a maximum of 12%
- Senior Management bonus
- Private Medical Insurance
- We offer enhanced Maternity, Paternity and Adoption Benefits
- Volunteering Days
- Life Assurance
- Further training costs covered

**Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce**

**PR1

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