Head of Operations

2 days ago

Hatfield, United Kingdom Hertfordshire Students' Union Full time

The Head of Operations will lead our Licensed Trade activity, our Marketing function and our Student Activities (Societies, Events and Volunteering) team. You will collaborate with the CEO, the rest of the Senior Management and staff teams, our Trustee Board, our students and University partners to develop and implement plans to develop services in line with the vision and values of HSU.

Become a key part of the Hertfordshire Students’ Union family (HSU). Hertfordshire Students’ Union (HSU) is a dynamic and vibrant union that is student-led. HSU runs and offers a variety of services to over 24,000 students at the University such as societies, campaigning, representation and we also have a busy Advice and Support Centre and nightclub - The Forum. The Forum has recently been redeveloped and is a 1,100 person, self-contained nightclub space, spread over two floors and an integral part of the student experience at Herts..

The Head of Operations will be instrumental in bringing this space to life - through supporting our Licensed Trade team in running night time events, through supporting our Student Activities team is utilising the space as part of their broader community building initiatives, and through supporting our Marketing team to make sure students at Herts know that their membership of the SU is there to support them through their entire student journey.

**Head of Operations Responsibilities: (including, but not limited to)**
- Work with the Chief Executive Officer, HSU Trustees and staff as part of the SU’s senior leadership team, supporting strategic leadership and direction across the Students’ Union
- Provide advisory/operational support for the Elected Officers in relation to the SU’s operations
- Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated
- Lead on the implementation of processes within the Forum, Student Activities and Marketing teams that deliver the Union’s strategic plans
- Overall responsibility for strategic planning and budgets relating to Forum, Student Activities and Marketing departments
- Lead the identification and development of evidence based new projects and ideas across the Union to drive improved quality, performance or impact
- Attend and contribute to the HSU Board of Trustees meetings as required.
- Support Managers in preparing and oversee budgets and financial plans for all departments that are the responsibility of the Head of Operations, and ensure services operate effectively within budget and to initiate and explore ways of improving efficiency and effectiveness
- Support the Chief Executive Officer and the rest of the Union’s SLT in overseeing the Union’s budget to maximise use of the Union’s resources across the board.
**Head of Operations Requirements**:
Essential
- Good general education, to degree level or equivalent
- Knowledge of key issues affecting students in Higher Education
- Computer Literate
- Excellent written and verbal communication skills, ability to communicate at all levels
- Ability to create and maintain strong working relationships with a wider range of people including University staff and external providers
- Ability to overcome hurdles and problems in a constructive manner
- Self-motivated and self-reliant
- Punctual and well organised
- A good team player and pro-active with drive and enthusiasm
- Facilitative of others’ ideas and non-judgemental
- Flexible working, including evenings and weekends where required.
- Experience of project or event management
- NEBOSH qualification or equivalent
- Alcohol Personal Licence Holder

Desirable
- Applicable Knowledge of various HE policy issues
- Experience of or awareness of policy creation
- Experience of working or volunteering in a membership organisation

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