Head of Transformation

7 months ago


Hatfield, United Kingdom Ocado Retail Full time

**Vacancy No**
- VN531

**Job Type**
- Permanent

**Location**
- Hatfield

**Job Details**

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring our best selves and Challenge what's possible.

We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow, today.

**About the Team**

We are at an exciting moment in the development of the Ocado Retail business with a broad base of fundamental business change programmes underway which will step change the capabilities within the business. The transformation team and delivery of effective change are fundamental to this.

The Transformation team is responsible for executing a portfolio of exciting transformation projects across the business. The projects range from operational improvements to critical and strategic cross-functional programmes.

**The Role**

The Head of Transformation will play an instrumental part in collaborating with senior leadership in defining, developing and implementing Ocado Retail’s annual transformation initiatives. This role will provide thorough analysis of market trends identifying new opportunities aimed at improving efficiency and competitiveness.

As the Head of Transformation you will be responsible for building, leading and engaging a cross functional transformation team. You will create resource/delivery plans, providing effective prioritisation and resource allocation across all projects whilst monitoring project progress against strategic objectives. You will identify potential risks and roadblocks, and take proactive measures to address them.

During the first 24 months there will be a key focus on the business system re-platforming project which includes the front end e-commerce, CRM and range management systems alongside improving change capability and process working the business.

**_Additional responsibilities include;_**
- Working with key stakeholders and functional leads to regularly assess and report on the progress of transformation efforts, ensuring alignment of these initiatives with their goals and priorities.
- Engage stakeholders throughout the transformation process to gather feedback, address concerns, to refine and optimise transformation strategies and processes.
- Develop and implement change management strategies to facilitate the adoption of new processes, technologies, and ways of working.
- Build strong relationships with internal and external stakeholders, including senior leadership, colleagues, customers, and partners.
- Ensuring transformation programmes meet established critical paths within their agreed budget.
- Develop a culture of knowledge sharing to exchange best practices and lessons learned between different strategic projects
- Drive a culture of continuous improvement by promoting innovation, experimentation, and learning to challenge what’s possible

**Key skills and attributes**
- Change management certification (e.g., Prosci) and project management certification (e.g., PMP) preferred
- Proven experience in leading organisational transformation initiatives from concept through to execution in a complex, multi-stakeholder environment, ideally within a retail environment
- A strong people leader, with proven experience of building a high performing and motivated transformation team
- Strong project management skills with the ability to manage multiple projects simultaneously and drive them to successful completion within time and budget constraints
- Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels of the organisation.
- Strategic thinker with the ability to analyse data, identify trends, and develop actionable insights and recommendations.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.
- Strong problem-solving skills with a proactive and results-oriented mindset.
- Knowledge of emerging trends and best practices in organisational transformation, change management, and project management.

**What We Offer You**
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

**Core Rewards**
- Annual bonus scheme - maximum opportunity dependent on the role
- 26 Days Annual Leave plus flexible bank holidays
- and you have the opportunity to buy more holidays
- Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
- 50% income protection
- 4x salary life insurance
- 20% Marks and Spencer discount
- Company-paid private medica



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