Senior Payroll Support Advisor
3 weeks ago
**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.**
Due to continual growth, we have an exciting new opportunity for a **Senior Payroll Support Advisor** to join our busy finance team. It is a hybrid role with 2 days a week in the Amazing Hatfield Head offices and 3 days working from home
The **Senior Payroll Support Team Advisor** will provide support to the Payroll Support Team Lead, Payroll Team and all the associated customers.
This role is an essential role in supporting the customer services experience, with the customer across all Payroll interactions. It will be varied, fast-paced and requires someone who can be proactive, eager to learn and someone who can adapt priorities at short notice depending on the business need.
The **Payroll Support Team Senior Advisor** will maintain effective working relationships with a variety of stakeholders:
- Payroll advisors
- Payroll Support Team
- Employees
- HR
- Team managers
- External stakeholders (HMRC etc)
The nature of the position involves actively participating across all levels of the organisation
**What else will you be doing?**
- Assisting with queries and effective triage of these and responding to them within the agreed SLAs.
- Feeding back any triage inaccuracies and supporting any Regional Teams with training or feedback of any triage inaccuracies.
- Assisting the Team Leader to achieve required SLAs across the team by directing and monitoring team caseloads.
- Integrating with the Payroll Advisors to resolve queries where necessary
- Supporting the payroll team with Administration duties and delegate this effectively across the Payroll Support Team.
- Creating a world class customer service experience
- Assist in the management or post and ensure these are sent to the correct team members for processing
- Assisting with the PST Leader on preparing KPIs to the business
- Assisting with Business Stakeholder meetings and preparing data if required
- Lead in the absence of the Payroll Support Team Lead
- Reporting on Dashboards to the wider Payroll Department & Onsite HR Team
- Assist in escalation management if needed.
**About you..**
- Proactive in your approach to improving and providing effective and efficient support of all Payroll queries
- Customer services skills are essential in a fast paced environment
- Basic HR and Payroll knowledge
- A high level of confidentiality and accuracy
- Strong attention to detail under pressure & working with high volumes
- Able to motivate themselves and the team and to sets stretching and ambitious targets for themselves and ensuring excellent delivery.
- Excellent written and interpersonal skills and possess the ability to communicate and build relationships effectively with people at all levels across the business - internally and externally.
- Highly organised with a natural ability to prioritise.
- Flexibility and the willingness to learn.
- Ability to work independently as well as part of a team.
- Ability to foresee and demonstrate possible resource issues and assist with the effective resource planning of the PST.
- Has a track record of demonstrating Ocado values.
**Experience and Qualifications needed**
- Worked within a HR or Payroll team shared services function
- Proficient computer skills, including Microsoft Office and Google Suite
Experience of CRM systems (e.g. Salesforce or ServiceNow) - preferred
**Benefits**
**What we offer you**
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- 30 days 'working from anywhere in the world' policy
- Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
- 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
- Pension scheme (various options available including employer contribution matching up to 7%)
- Private Medical Insurance
- 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
- Train Ticket loan (interest-free)
- Cycle to Work Scheme
- Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
- Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
- Opportunity to participate in Sharesave and Buy as You Earn share schemes
- Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
**Location**
**About Ocado Group**
When our journey started, we were all about changing the way people shop for groceries. 20 years later, we're developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world
Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.
Changing the way the world shops, for good.
-
Senior International Payroll Advisor
2 weeks ago
Hatfield, United Kingdom Ocado Group Full time**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** As we continue to grow and scale up...
-
Payroll Helpdesk Advisor
2 weeks ago
Hatfield, United Kingdom Ocado Group Full timeWe are seeking a Payroll Help Desk Advisor to come and join our global payroll team on a perm basis The Help Desk Payroll Advisor will provide support to the Helpdesk Team Leader, Payroll Team and all the associated customers. This role is pivotal to supporting the customer services experience, with the customer across all Payroll interactions. It will be...
-
International Payroll Advisor
2 weeks ago
Hatfield, United Kingdom Ocado Group Full time**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** An exciting new permanent opportunity...
-
Payroll Advisor
2 weeks ago
Hatfield, United Kingdom Ocado Group Full time** **About us** **About the role** Working as a member of a small team, the main purpose of the role is to process & deliver a timely and accurate end-to-end Payroll to the Senior Payroll Operations Lead for their final checking and sign-off. This will include employee and manager query handling, all daily operational tasks including third-party payments,...
-
Payroll Administrator
2 weeks ago
Hatfield, United Kingdom Portfolio Payroll Full timeProcess all payrolls from start to finish - Starters, Leavers and Permanent data changes - Process variable data from clients - Manage multiple deadlines for variable data and managing clients throughout their pay cycle - Report processing and sending to clients - Produce BACS payment schedules and organise payment of BACS - Liaise with client and dealing...
-
Payroll Advisor
7 months ago
Hatfield, United Kingdom Ocado Group Full time** **Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** ***About us** At the centre of...
-
Financial Administrator for Payroll
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Ocado group Full timeJob SummaryWe are seeking an experienced Payroll Advisor to join our Group Finance team. The successful candidate will be responsible for supporting the delivery of accurate and timely payroll operations, including processing end-to-end payrolls, auditing pay data, and managing daily payroll department operations.About the RoleAs a Payroll Advisor, you will...
-
Accountancy and Payroll Specialist
4 weeks ago
Hatfield, Hertfordshire, United Kingdom Ocado group Full timeJob OverviewWe are seeking a skilled Payroll Advisor to join our Group Finance team in the UK. This role involves supporting the timely and accurate delivery of payroll operations, including third-party payments, reports, and control account reconciliations.About the RoleAs a Payroll Advisor, you will be responsible for processing end-to-end payrolls,...
-
Payroll Specialist
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Ocado group Full timeJob Title:Payroll and Pensions OfficerAbout the RoleWe are seeking a skilled Payroll Advisor to join our Group Finance team in Hatfield, UK. As a key member of our payroll department, you will be responsible for processing and delivering accurate payrolls for our UK Technology Solutions division.The ideal candidate will have experience with large payroll...
-
Payroll Advisor Sme
7 months ago
Hatfield, United Kingdom Ocado Group Full time**_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status._** **Why Ocado?** We've...
-
Payroll Support Team Leader
3 weeks ago
Hatfield, United Kingdom Ocado Group Full time**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** We have an exciting new opportunity...
-
Group Finance Advisor
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Ocado group Full timeAbout the JobWe are looking for a skilled Payroll Advisor to join our Group Finance team in Hatfield, UK. As a key member of our payroll department, you will be responsible for processing and delivering accurate payrolls for our UK Technology Solutions division.Key ResponsibilitiesProcess and deliver accurate end-to-end payrolls, including third-party...
-
Interim Global Payroll Manager
2 weeks ago
Hatfield, United Kingdom Investigo Full time**Interim Payroll Manager** **Based in Hatfield** **Competitive Day Rate** Investigo are pleased to be supporting this global business who are seeking an Interim Payroll Manager. This business has gone through a significant period of change and are seeking at ways to improve and streamline their payroll processes. Whilst this is being looked at, they are...
-
Finance Manager
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Ocado group Full timeAbout the RoleOcado Group is seeking a Senior Finance Manager to join our Group Finance team. This role will be responsible for delivering payroll processes effectively and efficiently for the UK Technology Solutions business, adhering to set SLAs, KPIs, and policies. The successful candidate will have significant experience of UK payroll, benefits, and...
-
Finance Accountant-payroll
7 months ago
Hatfield, United Kingdom Ocado Group Full timeOcado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. About Us About the...
-
UK Payroll and Compliance Lead
2 weeks ago
Hatfield, Hertfordshire, United Kingdom Ocado group Full timeOcado Group OverviewWe are a global leader in online grocery retail, using innovative technologies to provide services to partner clients worldwide. Our company culture values innovation, diversity, and excellence. We are seeking a Senior Finance Manager to join our Group Finance team and lead the delivery of the UK Technology Solutions payroll, ensuring...
-
Payroll Specialist
2 weeks ago
Hatfield, United Kingdom Investigo Full timeInvestigo are partnering with a large global business based in Hatfield. This is an exciting opportunity to work for a large fast paced business, in your new role as a **Payroll Specialist** you will become part of our client's team where you will be using your skills to take care of the end to end Life cycle activities including all payroll activity for...
-
Senior Commercial Advisor
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Equans UK Full timeWe are seeking a highly skilled Senior Commercial Advisor to join our team at Equans UK. As a Senior Commercial Advisor, you will be responsible for managing commercial relationships with clients and suppliers, and developing forecasts and budgets for projects.The ideal candidate will have previous experience within the energy or building services industry...
-
Compliance Advisor
2 weeks ago
Hatfield, United Kingdom Reed Business Support Full timeReed are working with an EMEA based pharmaceutical company to recruit for a Compliance and Ethics advisor to join them at their Hatfield based offices. The role will ensure the effectiveness of the companies Compliance and Ethics Programme across the EMEAregion. Supporting Compliance Managers, the role is ideally suited to someone wanting to develop their...
-
Global Payroll Operations Manager
2 weeks ago
Hatfield, United Kingdom Ocado Group Full time** Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** **We have an incredible new...