IT Service Desk Support Specialist

22 hours ago


Hatfield, Hertfordshire, United Kingdom Metaskil Limited Full time
Job Overview:
Hatfield, Herts based Metaskil Limited is seeking a skilled 1st Line Service Desk Analyst to join their busy service delivery team. This on-site role involves providing first-level responses and tickets to internal and external customers.

About the Role:
We are looking for someone with excellent customer-facing skills and basic Microsoft Office, Windows, and general PC skills. The ideal candidate will have a passion for IT and a desire to build a career in Information Technology. You will work closely with the team to deliver exceptional support services to our clients.

Key Responsibilities:
• Provide first-line technical support to both internal and external customers
• Respond to service desk tickets and escalate as necessary
• Work collaboratively with the team to achieve service delivery goals

What We Offer:
A competitive starting salary of £26,000, commensurate with experience, plus opportunities for professional growth and development within the company.

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