B2B Outbound Contact Centre Director

2 weeks ago


Warrington, Warrington, United Kingdom GovData Ltd Full time
Job Overview

We are looking for an experienced B2B outbound contact centre manager to lead and develop our contact centre team in Warrington. The successful candidate will have a strong understanding of contact centre teams and leadership abilities, with experience in developing operations strategies and setting key performance indicators.

Key Responsibilities

The contact centre manager will be responsible for:

  • Developing and implementing operations strategies, policies, and procedures for the contact centre.
  • Training, coaching, and evaluating contact centre staff.
  • Setting and monitoring key performance indicators.
  • Developing coaching and training materials, including digital presentations and instructional videos.
  • Delivering coaching programs for new and experienced team members.
  • Liaising with team leaders and managers to conduct on-the-job coaching.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in customer service, business, or a related field.
  • Proven experience as a call centre manager in a B2B environment.
  • Experience working with diallers and other outbound contact centre technology.
  • Excellent knowledge of call centre operations, systems, and practices.
  • Motivational, coaching, and leadership experience.

We offer a competitive salary range of £35,000 - £40,000 (OTE up to £50,000) depending on experience, as well as a fun work environment and opportunities for career growth.



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