B2B Outbound Contact Centre Director
2 weeks ago
We are looking for an experienced B2B outbound contact centre manager to lead and develop our contact centre team in Warrington. The successful candidate will have a strong understanding of contact centre teams and leadership abilities, with experience in developing operations strategies and setting key performance indicators.
Key ResponsibilitiesThe contact centre manager will be responsible for:
- Developing and implementing operations strategies, policies, and procedures for the contact centre.
- Training, coaching, and evaluating contact centre staff.
- Setting and monitoring key performance indicators.
- Developing coaching and training materials, including digital presentations and instructional videos.
- Delivering coaching programs for new and experienced team members.
- Liaising with team leaders and managers to conduct on-the-job coaching.
To be successful in this role, you will need:
- A bachelor's degree in customer service, business, or a related field.
- Proven experience as a call centre manager in a B2B environment.
- Experience working with diallers and other outbound contact centre technology.
- Excellent knowledge of call centre operations, systems, and practices.
- Motivational, coaching, and leadership experience.
We offer a competitive salary range of £35,000 - £40,000 (OTE up to £50,000) depending on experience, as well as a fun work environment and opportunities for career growth.
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