Contact Centre Operations Manager

21 hours ago


Warrington, Warrington, United Kingdom GovData Ltd Full time

At GovData Ltd, we are a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.

Job Overview

We aspire to help those companies win, grow, and then export, helping to put the Great Back into Britain, a major challenge requiring huge growth, great skills, and amazing people who are the very best in their chosen career field. A CV does not prove you can do what you claim to be able to do.

We are looking for an experienced B2B Outbound Contact Centre Manager to join our team at our HQ in Warrington. This is a full-time, office based role with a salary range of £35,000 - £40,000 (OTE up to £50,000) depending on experience.

The ideal candidate will have a strong understanding of Contact Centre teams and leadership abilities to motivate, with testing, training and management.

Your Key Responsibilities
  • Develop and implement operations strategies, policies and procedures for the call centre.
  • Train, coach and evaluate call centre staff.
  • Set and monitor Framework executive goals, quality standards and key performance indicators.
  • Develop coaching and training materials for the contact centre.


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