B2B Outbound Team Lead

1 day ago


Warrington, Warrington, United Kingdom GovData Ltd Full time

GovData Ltd are a tech disruptor and innovator, using AI and Machine Learning to support Britain's best businesses to win Government and Public Sector contracts. We are looking for an experienced B2B Outbound Contact Centre Manager to join our team at our HQ in Warrington.

About the Role

The Contact Centre Manager is responsible for providing leadership, training and coaching to the Contact Centre team members to help them improve their skills and performance and deliver their targets.

The ideal candidate will have a strong understanding of Contact Centre teams and leadership abilities to motivate, with testing, training and management.

What You Will Do
  1. Develop and implement operations strategies, policies and procedures for the call centre.
  2. Train, coach and evaluate call centre staff.
  3. Set and monitor Framework executive goals, quality standards and key performance indicators.
  4. Develop coaching and training materials for the contact centre.
Requirements

You will need to have:

  • Bachelor's degree in customer service, business, or a related field.
  • Proven experience as a call centre manager in a B2B environment.
  • Experience of working with a dialler and other outbound contact centre technology.


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