Customer Service Leadership Role
1 day ago
We are a dynamic company that offers exciting opportunities for personal and career growth. As a B2B Outbound Contact Centre Manager, you will play a key role in our team, working closely with senior leaders to drive results and achieve our goals.
About the JobThe Contact Centre Manager is responsible for providing leadership, training and coaching to the Contact Centre team members to help them improve their skills and performance and deliver their targets.
The ideal candidate will have a strong understanding of Contact Centre teams and leadership abilities to motivate, with testing, training and management.
Your Daily Activities- Develop and implement operations strategies, policies and procedures for the call centre.
- Train, coach and evaluate call centre staff.
- Set and monitor Framework executive goals, quality standards and key performance indicators.
We offer a competitive salary range of £35,000 - £40,000 (OTE up to £50,000) depending on experience, as well as excellent benefits and opportunities for growth and development.
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