Customer Service Representative
1 week ago
This is an exciting opportunity to join Grupo Tradebe as a Customer Support Advisor, providing exceptional service to our customers across both our Healthcare and Industrial teams. As a key member of our team, you will be responsible for managing a set of accounts and meeting Service Level Agreements (SLAs) while ensuring excellent communication with our Sales, Operations, and Finance teams.
Main Responsibilities:- Providing outstanding support to customers throughout the end-to-end process, from inquiry to sales order creation and fulfilment phase.
- Managing customer inquiries, processing sales orders, dealing with customer requests, and using multiple systems on a day-to-day basis.
- Achieving all customer Service Level agreements and business Key Performance Indicators.
You will work closely with our Operations team to coordinate collections/resolve missed collections, supporting new starters and delivering customer reports and backing data. Your strong problem-solving skills and ability to follow complex processes will enable you to resolve queries efficiently, including invoices, complaints, and nonconformances.
We are looking for a proactive and enthusiastic individual who can demonstrate exceptional customer support skills, establish experience in a customer-focused environment, and provide great communication skills - both verbal and written. If you have a flexible and self-motivated approach, with a keen eye for detail and the ability to work effectively towards targets, this could be the ideal role for you.
Requirements:- Established experience in a customer-focused environment where you can demonstrate exceptional customer support skills.
- Ability to follow, understand multiple and complex processes.
- Problem solving, logistical thinking, with strong attention to detail.
- Effective administration, planning, data accuracy, numeracy, and organisation skills.
- Results orientated.
- Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial.
Estimated Salary: £25,000 per annum
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