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Customer Service Operations Manager
1 month ago
Vistry Group is a leading provider of construction services, with a strong presence across various locations in the UK.
Salary and BenefitsWe offer a competitive salary package, including a base salary of £50,000 - £60,000 per annum, depending on experience. In addition to your salary, you will also receive a range of benefits, including contributory pension scheme, life insurance, and annual leave entitlement.
About the RoleAs our Contact Centre Supervisor, you will be responsible for improving the way we deal with incoming customer enquiries and delivering greater customer satisfaction. This will involve working closely with our customer service team to identify areas for improvement and implementing changes to enhance our service delivery.
You will be based at one of our offices in Warrington, Leicester, Coleshill or Newcastle, where you can work from any location that suits you best. This flexibility allows you to balance your work and personal life effectively.
Key Responsibilities- Supervise a team of customer service representatives to ensure they are meeting customer needs and resolving issues efficiently.
- Work closely with the customer service team to identify areas for improvement and implement changes to enhance service delivery.
- Monitor customer feedback and use this information to inform business decisions and improve customer satisfaction.
To succeed in this role, you will need:
- A degree in Business Administration or a related field.
- At least 2 years' experience in a supervisory or management role, preferably in a customer-facing environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- A customer-focused mindset, with a passion for delivering high-quality service.
In return for your hard work and dedication, you will enjoy a range of benefits, including a competitive salary, contributory pension scheme, life insurance, and annual leave entitlement. If you're looking for a new challenge that will allow you to develop your skills and progress your career, we encourage you to apply.
