Customer Service Manager

2 days ago


Warrington, Warrington, United Kingdom CV-Library Full time
Job Title: Customer Service Manager (Transport)

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Manager (Transport). This is a full-time opportunity working 40 hours per week across 5 days out of 7.

About Us

Culina is a leading ambient transport and logistics business dedicated to delivering exceptional customer experiences. We value our customers' trust and strive to maintain strong relationships through seamless delivery of services and prompt issue resolution.

Key Responsibilities
  1. Act as the primary point of contact for customers, providing timely responses to their inquiries and concerns.
  2. Manage customer orders from prior to collection to delivery, ensuring accurate creation and processing within agreed timescales.
  3. Liaise with internal teams to ensure smooth operations, including changes to consignments and loads.
  4. Maintain up-to-date knowledge of commercial rate cards, forecasting, and additional costs associated with extra or short notice loads.
  5. Ensure accurate rating and processing of all consignments, adhering to company policies and procedures.
Benefits
  • 20 days annual leave plus 8 bank holidays.
  • A pension scheme with employee contributions of 5% and employer contributions of 3%.
  • An Employee Assistance Programme offering confidential telephone counselling and legal information services.
  • Eye care vouchers and everyday discounts through our benefit platform.
  • Reward and recognition programs for outstanding performance.


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