Customer Service Representative

3 weeks ago


Warrington, Warrington, United Kingdom The Recruitment Co. Careers Full time
Job Title: Customer Service Representative

We are recruiting a Customer Service Representative to join our team in Warrington. This role offers a competitive salary of £13.60 per hour, paid weekly every Friday.

About the Role:
  • Prioritise customer satisfaction by providing excellent service at each contact point.
  • Identify and implement process improvements to enhance service quality and operational efficiency.
  • Collaborate with operations employees to resolve work activities to customer satisfaction standards.

You will be responsible for accurately recording and processing customer enquiries, diagnosing issues through questioning and active listening, investigating data on various systems, managing expectations, and setting timescales for actions. You will also promote products in line with marketing input and conduct outbound calls following events and system unavailability.

This is an exciting opportunity to develop your skills and take responsibility for personal growth, reviewing performance statistics and contributing to business objectives.



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