Customer Support Representative

4 hours ago


Warrington, Warrington, United Kingdom CV-Library Full time
Company Overview: CK Group is a leading recruitment agency specializing in temporary and permanent workforce solutions for the pharmaceutical industry. We are currently seeking a highly skilled Customer Support Representative to join our team on a contract basis for 6 months.

This role offers an exciting opportunity to provide exceptional customer service and support, working closely with a global pharmaceutical company based in Chester.

Job Description:
  1. Receive and process orders, entering them into the SAP system and performing validations.
  2. Inform customers of quality issues related to products, recalls, or put on hold situations.
  3. Answer customer contacts through phone, email, and fax, and record them in a call tracking tool.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities:
  1. Provide exceptional customer service and support to clients.
  2. Process orders and perform validations in a timely and accurate manner.
  3. Maintain accurate records of customer interactions and feedback.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including pension scheme, life assurance, and 20 days annual leave.



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