Customer Service and Sales Representative
3 days ago
We are seeking a highly motivated Customer Service and Sales Representative to join our team at Tudor Employment Agency. The successful candidate will be responsible for handling customer inquiries, providing excellent service, and supporting the sales team.
Job Responsibilities:
- To handle customer queries via phone calls, live chats, text messages, and email in a professional and efficient manner.
- To gather and compile information to resolve customer queries promptly.
- To provide rates/quotes and assist with invoice enquiries to meet customer needs.
- To conduct customer reviews for feedback and satisfaction, ensuring that customers receive an exceptional experience.
- To handle director complaints and referrals through various channels, maintaining a positive relationship with customers and directors.
- To perform administrative tasks and support the sales team to drive business growth.
- To support business growth by up-selling and cross-selling products or services to customers.
Requirements:
- A commitment to delivering outstanding customer service.
- Typing speed of 40 words per minute.
- Working knowledge of Google Office applications.
Work Schedule:
The successful candidate will work on Monday, Tuesday, Wednesday, Thursday, and Saturday from 4pm – 8pm and 9am – 12pm. This flexible schedule allows us to accommodate a variety of customer needs.
Compensation Package:
The hourly rate for this position is £11.44 per hour. We offer a competitive compensation package that reflects our commitment to attracting and retaining top talent.
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