Customer Service Representative for Vulnerable Individuals

5 days ago


Warrington, Warrington, United Kingdom The Recruitment Co. Full time
About The Recruitment Co.

The Recruitment Co. is a leading recruitment agency based in the UK, specializing in placing talented individuals in dedicated call support roles for vulnerable and older people.

Job Overview

We are currently seeking an experienced Customer Service Advisor to join our client's team in Warrington. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their safety and well-being.

Key Responsibilities:
  • Engage with customers over the phone (outbound and inbound) to provide comfort and reassurance.
  • Confirm customer safety and report any necessary repairs or issues.
  • Communicate effectively with housing officers and family members.
Requirements
  • A clear and friendly telephone manner.
  • Excellent computer skills and attention to detail.
  • A strong desire to reassure and help others.
Working Arrangements:

This is a permanent part-time role, working 08:00-13:00 hours, Monday to Friday. A competitive hourly rate of £11.56 per hour applies.

During the first three weeks of training, you will work from 08:30-17:30 hours. After this period, the shift schedule will change, with occasional evening shifts required every four weeks.



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