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Customer Service Representative

1 month ago

Warrington, Warrington, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative at our Grappenhall Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.

Key Responsibilities

  • Know your customers and serve them with passion and pride, giving great natural service.
  • Be knowledgeable about the products and services within the store.
  • Work across the store in our service, picking and replenishment areas where required.
  • Put into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be yourself, living our values, making everyone feel welcome and always following our policies.

What's in it for you

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.