Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
We are seeking a Customer Service Representative to join our team at Culina Group. As a Customer Service Representative, you will be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment.
Key Responsibilities:
- Act as the first point of contact with our customers about their deliveries.
- Ensure all customer orders are accurately created on our in-house system for delivery as per customer's requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
- Ensure all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
Requirements:
- GCSE grade 'C' or above in Maths and English.
- Equivalent of 5 GCSE grade 'C' or above.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
- Good knowledge of Microsoft systems; Excel and Outlook in particular.
Additional Information:
Culina Group is an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. We offer a wide range of benefits, including competitive holiday entitlement, pension scheme, and wellness initiatives.
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