Customer Service Representative

4 weeks ago


Warrington, Warrington, United Kingdom Culina Group Full time

Job Title: Customer Service Representative

We are seeking a Customer Service Representative to join our team at Culina Group. As a Customer Service Representative, you will be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment.

Key Responsibilities:

  • Act as the first point of contact with our customers about their deliveries.
  • Ensure all customer orders are accurately created on our in-house system for delivery as per customer's requirements.
  • Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
  • Action Driverline calls.
  • Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
  • Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
  • Learn and use Customer specific systems.
  • Ensure all additional costs are captured and reported correctly within the agreed timeframe.
  • Complete reports as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
  • Ensure all consignments are rated accurately to our Commercial rate card and within agreed timescales.
  • Complete a daily task list as confirmation all requirements are fulfilled before end of day.
  • Support Customer Service team as a whole as and when required / asked.

Requirements:

  • GCSE grade 'C' or above in Maths and English.
  • Equivalent of 5 GCSE grade 'C' or above.
  • Previous experience within a customer service environment.
  • Good geographical or transport knowledge.
  • Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
  • Good knowledge of Microsoft systems; Excel and Outlook in particular.

Additional Information:

Culina Group is an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. We offer a wide range of benefits, including competitive holiday entitlement, pension scheme, and wellness initiatives.



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