Customer Service Representative

1 week ago


Warrington, Warrington, United Kingdom Culina Group Full time

Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Culina Group. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.

Key Responsibilities:

  • Act as the first point of contact with customers regarding their deliveries.
  • Ensure all customer orders are accurately created and delivered as per customer requirements.
  • Liaise with Planning Teams to ensure consignments are collected and delivered on time.
  • Monitor customer delivery compliance and investigate late and failed deliveries.
  • Complete reports and dashboards as required.

Requirements:

  • GCSE grade 'C' or above in Maths and English.
  • Previous experience in a customer service environment.
  • Good geographical or transport knowledge.
  • Good numeracy and literacy level.

Benefits:

  • Competitive holiday entitlement.
  • Pension scheme with 5% employee and 3% employer contribution.
  • Wellness program with access to confidential telephone counselling and legal information service.
  • Eye care vouchers and fitness discounts.

About Us:

Culina Group is a leading logistics company committed to employee development and recognising success. We offer a wide range of benefits and a supportive work environment.



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