Customer Service Representative
1 week ago
Job Title: Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Culina Group. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.
Key Responsibilities:
- Act as the first point of contact with customers regarding their deliveries.
- Ensure all customer orders are accurately created and delivered as per customer requirements.
- Liaise with Planning Teams to ensure consignments are collected and delivered on time.
- Monitor customer delivery compliance and investigate late and failed deliveries.
- Complete reports and dashboards as required.
Requirements:
- GCSE grade 'C' or above in Maths and English.
- Previous experience in a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level.
Benefits:
- Competitive holiday entitlement.
- Pension scheme with 5% employee and 3% employer contribution.
- Wellness program with access to confidential telephone counselling and legal information service.
- Eye care vouchers and fitness discounts.
About Us:
Culina Group is a leading logistics company committed to employee development and recognising success. We offer a wide range of benefits and a supportive work environment.
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