Customer Service Representative

7 days ago

Warrington, Warrington, United Kingdom Crown Full time

Job Title: Customer Service Representative

Crown is seeking a highly skilled Customer Service Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering excellence in customer care while achieving monthly targets set in relation to KPIs and Service Budgets.

The role of the Customer Service Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up-to-date maintenance records onto the in-house ERP system (BaaN). At the same time, you will provide administrative support to the UK Fleet of Fork Lift Engineers, planning and dispatching engineers where required.

This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

Key Responsibilities:

  • Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
  • Receive service repair and maintenance requests from customers and enter them into in-house software.
  • Jeopardy management of open work orders, ensuring all customer SLAs are met.
  • Report any non-compliance issues to Management.
  • Process Crown-owned equipment repair information into in-house software.
  • Regular monitoring of service dashboard to ensure WIP is processing within targets.

Person Specification:

  • A high level of customer care and a strong administrative background is required.
  • Excellent communication skills, both written and verbal, and a fantastic telephone manner are essential.
  • Attention to detail with good organisational skills and the ability to prioritise workload.
  • Experience gained within a similar role is desirable.
  • This position requires excellent IT skills with an ability to learn new procedures.
  • Fully IT-literate with a good knowledge of Word and Excel.

  • Customer Service Representative

    1 week ago

    Warrington, Warrington, United Kingdom AM 2 PM Group Full time

    Customer Service RepresentativeWe are seeking an experienced Customer Service Representative to join our team at the AM 2 PM Group. As a key member of our customer service team, you will be responsible for providing excellent customer service to clients both internal and external.The RoleOur client is a well-established family-run business with ambitious...

  • Customer Service Representative

    2 weeks ago

    Warrington, Warrington, United Kingdom AM 2 PM Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at the AM 2 PM Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both internal and external clients.The RoleOur client is a well-established family-run business with ambitious...

  • Customer Service Representative

    1 week ago

    Warrington, Warrington, United Kingdom Culina Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Culina Group. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.Key Responsibilities:Act as the first point...

  • Customer Service Representative

    1 week ago

    Warrington, Warrington, United Kingdom Iceland Full time

    About the RoleWe are looking for a Customer Service Representative to join our team at Iceland. As a Customer Service Representative, you will be at the heart of our operation, working closely with our customers to provide an excellent shopping experience.Your role will involve ensuring that our store is well-stocked and visually appealing, with a focus on...

  • Customer Service Representative

    4 weeks ago

    Warrington, Warrington, United Kingdom Vistry Group Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to enhance the way our Division/region handles incoming customer enquiries and delivers greater customer satisfaction by responding in a timely and efficient manner.Key Responsibilities:Respond to customer enquiries in a professional and courteous mannerProvide accurate and timely...

  • Customer Service Representative

    4 weeks ago

    Warrington, Warrington, United Kingdom Vistry Group Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to enhance the way our Division/region handles incoming customer enquiries and delivers greater customer satisfaction by responding in a timely and efficient manner.Key Responsibilities:Respond to customer enquiries in a professional and courteous mannerProvide accurate and timely...

  • Customer Service Representative

    3 weeks ago

    Warrington, Warrington, United Kingdom Vistry Group Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to enhance the way our Division/region handles incoming customer enquiries and delivers greater customer satisfaction by responding in a timely and efficient manner.Key Responsibilities:Respond to customer enquiries in a professional and courteous mannerProvide accurate and timely...

  • Customer Service Representative

    3 weeks ago

    Warrington, Warrington, United Kingdom Vistry Group Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to enhance the way our Division/region handles incoming customer enquiries and delivers greater customer satisfaction by responding in a timely and efficient manner.Key Responsibilities:Respond to customer enquiries in a professional and courteous mannerProvide accurate and timely...

  • Customer Service Representative

    2 weeks ago

    Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...

  • Customer Service Representative

    2 weeks ago

    Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...

  • Customer Service Representative

    1 week ago

    Warrington, Warrington, United Kingdom Solus Accident Repair Centres Careers Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Solus Accident Repair Centres Careers. As a key member of our Customer Solutions Centre, you will be the first point of contact for customers, providing exceptional support and guidance to help them get back to normal during a potentially difficult time.Key...

  • Customer Service Representative

    3 weeks ago

    Warrington, Warrington, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers, responding to their queries and concerns, and resolving issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Warrington, Warrington, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed Talent Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers, responding to their queries and concerns, and resolving issues in a timely and professional...

  • Customer Service Representative

    1 month ago

    Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...

  • Customer Service Representative

    3 weeks ago

    Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...

  • Customer Service Representative

    3 weeks ago

    Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...

  • Customer Service Representative

    6 days ago

    Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Solus Accident Repair Centres. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective...

  • Customer Service Representative

    1 month ago

    Warrington, Warrington, United Kingdom Crown Full time

    {"Job Title": "Customer Care Representative", "Job Description": "Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, while achieving monthly targets set in relation to KPIs and Service Budgets.The ideal candidate will...

  • Customer Service Representative

    5 days ago

    Warrington, Warrington, United Kingdom Culina Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Culina Group. As a Customer Service Representative, you will be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment.Key Responsibilities:Act as the first point...

  • Customer Service Representative

    3 weeks ago

    Warrington, Warrington, United Kingdom JS3 Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeOur client, a leading global lottery industry provider, is seeking a skilled Customer Service Representative to join their dynamic team. As a key member of the Customer Service/Account Manager team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key...