Customer Service Representative

19 hours ago

Warrington, Warrington, United Kingdom Crown Full time
{"Job Title": "Customer Care Representative", "Job Description": "

Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, while achieving monthly targets set in relation to KPIs and Service Budgets.

The ideal candidate will have a high level of customer care and a strong administrative background, with excellent communication skills, both written and verbal. They will be able to prioritize workload, manage multiple tasks, and maintain accurate and up-to-date maintenance records.

The Customer Care Representative will be responsible for:

  • Building relationships and maintaining regular contact with customers, keeping them fully updated on all open work orders for their site.
  • Receiving service repair and maintenance requests from customers and entering them into our in-house software.
  • Managing open work orders, ensuring all customer SLAs are met.
  • Reporting any non-compliance issues to Management.
  • Processing Crown-owned equipment repair information into our in-house software.
  • Regularly monitoring the service dashboard to ensure WIP is processing within targets.

The successful candidate will have excellent IT skills, with the ability to learn new procedures, and be fully IT literate with a good knowledge of Word and Excel.

We are looking for a team player who can work on their own initiative, towards set targets, while maintaining a good team work ethic.

", "Requirements": "

Essential Skills:

  • A high level of customer care and a strong administrative background.
  • Excellent communication skills, both written and verbal.
  • Attention to detail with good organizational skills and the ability to prioritize workload.
  • Experience gained within a similar role desirable.
  • Excellent IT skills with the ability to learn new procedures.
  • Fully IT literate with a good knowledge of Word and Excel.

Vacancy Details:

", "Company": "Crown"}

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