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Customer Service Representative
2 months ago
Job Title: Customer Care Representative
Job Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.
Key Responsibilities:
- Interpret customer requirements and process maintenance records onto the in-house ERP system.
- Provide administrative support to the UK Fleet of Fork Lift Engineers, planning and dispatching engineers as required.
- Maintain good housekeeping in relation to WIP and manage a busy telephone and email service.
- Build relationships with customers, keeping them updated on open work orders.
- Receive service repair and maintenance requests, enter them into in-house software, and manage open work orders.
- Monitor service dashboard to ensure WIP is processing within targets.
- Review clocking reports, make adjustments, and verify labour and part items on work orders.
- Enter PM agreements into in-house software and review outstanding estimates.
- Resolve invoice queries and handle incoming emails.
Requirements:
- A high level of customer care and a strong administrative background.
- Excellent communication skills, both written and verbal, and a fantastic telephone manner.
- Attention to detail, good organisational skills, and the ability to prioritise workload.
- Experience gained within a similar role is desirable.
- Excellent IT skills, with the ability to learn new procedures.
- Fully IT literate, with a good knowledge of Word and Excel.
About Crown: Crown is a leading company in the industry, and we are committed to delivering exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
