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Customer Service Representative

2 months ago

Warrington, Warrington, United Kingdom BT Group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our Broadband Technical Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities

  • Provide technical support to customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services.
  • Stay up-to-date with industry trends and developments.

What We Offer

  • A competitive starting salary of £23,504 rising to £24,064 after 8 months.
  • Huge discounts on EE & BT products, including mobile and broadband.
  • Support in carving your own career path, with opportunities for professional development.
  • Season Ticket Travel Loan, to help with travel expenses.
  • Volunteering days, to give back to the community.
  • Optional Private Healthcare and Dental, to protect you and your family.

Why Choose Us?

We are a leading telecommunications company, committed to delivering exceptional customer service and innovative solutions. Our team is passionate about developing our people and creating a positive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.