Customer Service Representative

4 weeks ago


Warrington, Warrington, United Kingdom Village Hotels - Warrington Office Full time

Role Title: Customer Service Representative

Key Responsibilities:

  • Provide exceptional customer service through inbound and outbound calls, emails, and other communication channels.
  • Respond to customer inquiries in a timely and professional manner, displaying a clear understanding of Village Hotels' products and services.
  • Manage customer relationships across all channels, including email, voice, chat, and social media.
  • Achieve sales and service targets, including delivering sales and service for all business and leisure customers, gym members, corporate clients, and travel agents.

Key Performance Indicators:

  • Meet or exceed sales and service targets.
  • Maintain high levels of customer satisfaction through positive feedback.
  • Follow Standard Operating Procedures and adhere to company policies.
  • Demonstrate flexibility and adaptability in a fast-paced environment.

About Village Hotels:

Village Hotels is a dynamic and innovative company that creates lively, modern spaces for guests to work, eat, relax, play, and exercise. We are committed to delivering exceptional customer service and exceeding our guests' expectations.

What We Offer:

  • Complimentary Health and Wellness Membership at your home Club.
  • Discounts on overnight stays at Village Hotels.
  • Friends and Family discounted stays from £49 including breakfast.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
  • Excellent training and development opportunities.

Why Work with Us:

Village Hotels is a fun, supportive, and inclusive work environment with regular team events. We offer a range of benefits and rewards, including a company pension scheme, life insurance, and enhanced maternity and paternity benefits.



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