Customer Service Representative
3 weeks ago
We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at our Preston Brook office.
Key Responsibilities- Deliver excellent customer service by understanding customers' financial situations, providing options and solutions to help them get back to financial health.
- Build rapport, empathise, and have meaningful conversations with customers to deliver excellent customer service.
- Embrace learning, coaching, and development to continuously improve your skills and capability.
- Share ideas to improve the customer service experience.
- Make a real difference to people's lives by dealing with some of our more vulnerable customers and their complex needs.
- Comfortable speaking with customers over the phone and asking questions to gain a full understanding of their circumstances.
- Making decisions considering the risk to the client and impact to the customer using guidance or advice where required.
- Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential.
- Ensuring all regulatory requirements are adhered to through training and compliance.
- Experience in a call centre customer service role, clerical environment, healthcare environment dealing with vulnerable clients, or face-to-face customer service role is essential.
- Experience of using multiple computer systems is also required.
- Opportunity to work in a vibrant office environment with free parking, great transport links, on-site canteen, and retail and food stores on your doorstep.
- Access to exclusive discounts, benefits, and cash back for all Capita employees.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- Company-matched pension, life assurance, cycle-to-work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising to health and wellbeing, travel, and technology.
- Choose apply now to fill out our short application.
- Your application will be reviewed by our global recruitment team.
- You will be invited to attend a video interview with a member of the recruitment team.
- If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston Brook.
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