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Customer Service Representative

3 weeks ago

Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled and efficient Customer Service Representative to join our team in Warrington, United Kingdom.

**Job Summary:**

The ideal candidate will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner.

Responsibilities:

  • Handle incoming calls, emails, and chat queries from customers efficiently.
  • Provide accurate information regarding products and services.
  • Resolve customer issues promptly and escalate when necessary.
  • Process customer orders and manage account information effectively.
  • Keep records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.
  • Assist with administrative tasks as needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.
  • Flexible working hours, including weekends.

Salary: The estimated annual salary for this position is £25,000 - £30,000, depending on experience.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.