Contact Centre Manager Position

17 hours ago


Warrington, Warrington, United Kingdom Vistry Group Full time

About the Opportunity:


Vistry Services Division is expanding its Contact Centre operations, and we are seeking an experienced leader to join our team as a Customer Service Supervisor. In this role, you will play a critical part in shaping the future of our customer service strategy and delivering exceptional results.


About the Job:


You will be responsible for leading a team of customer service representatives, developing and implementing process improvements, and driving operational efficiency. Your focus will be on providing excellent customer service, resolving issues promptly, and ensuring high levels of customer satisfaction.


About the Team:


You will work closely with the leadership team to develop and implement strategies that improve customer engagement and retention. Our team is dedicated to delivering exceptional results, and we are looking for someone who shares our passion for customer service and operational excellence.


About the Salary:


The salary for this role is approximately £52,000 per annum, based on experience, plus a comprehensive benefits package, including pension scheme, life assurance, and annual leave.



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