Contact Centre Team Lead

1 week ago


Warrington, Warrington, United Kingdom Vistry Group Full time
Contact Centre Team Lead

Vistry Group is seeking an experienced Contact Centre Team Lead to oversee the day-to-day operations of our Contact Centre. This is an excellent opportunity to utilize your leadership skills and drive excellence in customer service.

About the Job:
  • This is a dynamic role that requires a strong understanding of customer needs and expectations.
Key Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and improve response times.
  • Supervise and mentor team members to ensure they meet performance targets and provide exceptional customer service.
Work Environment:

This is a full-time position that offers flexible working arrangements, including part-time hours and job-share prospects.

What We Offer:
  • A competitive basic salary of £35,000, plus annual bonus potential.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including private healthcare, enhanced maternity/paternity/adoption leave, and contributory pension scheme.
  • An employee rewards portal offering additional perks and benefits.
Requirements:
  • You must have experience working in a contact centre environment and possess leadership skills.
  • A full clean driving licence and experience working with IT systems are essential.
  • Five GCSEs or equivalent, including Maths and English, are required.
Desirable:
  • Experience with Microsoft Dynamics and understanding of the new build industry would be beneficial.


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