Customer Service Director

2 days ago


Wokingham, Wokingham, United Kingdom Morrisons Full time

About The Role

We are a leading Food Retailer serving customers across the UK with a strong presence in the Supermarket industry.

Our business is built on a foundation of Quality Food and Exceptional Customer Service. We are committed to delivering an outstanding shopping experience to our customers, and we need a high-performing Customer Service Manager to help us achieve this goal.

Key Responsibilities

  • Lead and empower colleagues to deliver Outstanding Customer Service and achieve Market Leading Availability across the store.
  • Listen and respond to customer feedback, and implement changes to improve the shopping experience.
  • Work with the Store Manager and other department leaders to drive a Supportive and Performance-Driven Team Culture.
  • Manage all people-related routines, including scheduling, absence, performance, and talent development.
  • Deliver training and development programs to ensure colleagues have the skills and confidence to deliver their roles.
  • Identify and develop talent within the department, and build effective relationships with other operating departments.
  • Lead the team to achieve outstanding performance against all relevant targets, and take a leadership role within the store.
  • Ensure resource planning is thorough and effective.

What We Offer

We offer a competitive salary, excellent training and development opportunities, and a comprehensive benefits package, including a generous bonus, attractive pension scheme, private healthcare, and colleague discount.

We are an equal opportunities employer and welcome applications from all sections of the community.



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