Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor on a temporary basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer queries in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Handle inbound and outbound calls, emails, and other customer communications
- Update internal IT systems and operate Excel documents to track customer interactions and resolve issues
- Check databases to locate receipt of prescriptions and update customer records accordingly
- Meet high call volume targets and receive feedback and support to ensure success
Requirements:
- Previous customer service experience, preferably in an office environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet high call volume targets
- Basic computer skills and proficiency in Excel
What We Offer:
- A temporary opportunity to gain valuable office experience and build your skills
- A competitive hourly rate of £11.44
- The opportunity to work with a reputable company and gain a reference
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