Customer Service Representative

4 days ago


Wokingham, Wokingham, United Kingdom Gi Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor on a temporary basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer queries in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Handle inbound and outbound calls, emails, and other customer communications
  • Update internal IT systems and operate Excel documents to track customer interactions and resolve issues
  • Check databases to locate receipt of prescriptions and update customer records accordingly
  • Meet high call volume targets and receive feedback and support to ensure success

Requirements:

  • Previous customer service experience, preferably in an office environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet high call volume targets
  • Basic computer skills and proficiency in Excel

What We Offer:

  • A temporary opportunity to gain valuable office experience and build your skills
  • A competitive hourly rate of £11.44
  • The opportunity to work with a reputable company and gain a reference


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