Customer Service Representative

5 days ago


Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

About the Role

We are seeking a highly skilled and enthusiastic Customer Services Officer to join our team at Wokingham Borough Council. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and delivering a high standard of service across various Council services.

Key Responsibilities

  • Listen, extract, and assess important information from residents
  • Provide excellent customer service, striving to continually improve our residents' experience
  • Work in a fast-paced and busy environment, multitasking to meet deadlines
  • Develop and maintain strong relationships with residents, colleagues, and other stakeholders
  • Participate in comprehensive training and development opportunities to enhance skills and knowledge

What We Offer

  • A supportive and well-established team environment
  • Comprehensive training and development opportunities
  • A good work-life balance through hybrid working arrangements
  • The opportunity to progress your professional career in Customer Services

Requirements

  • Proven customer service skills and experience
  • Excellent communication and IT skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and analytical skills
  • Desire to improve skills, knowledge, and experience

Working Arrangements

This is a fixed-term contract for 9 months, working 37 hours per week. If you are a customer-focused professional with excellent communication and IT skills, we would love to hear from you.



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