Customer Service Coordinator
7 days ago
About the Role:
Mulberry Recruitment is seeking a highly motivated and enthusiastic Customer Service Administrator to join our team in Wokingham. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring the timely and successful delivery of our solutions to our clients.
Key Responsibilities:
- Provide excellent customer service and support to our clients, identifying their needs and exceeding their expectations.
- Develop and maintain strong relationships with clients and internal stakeholders, ensuring seamless communication and collaboration.
- Investigate and resolve customer concerns in a timely and professional manner, escalating issues as necessary.
- Work proactively to identify opportunities for improvement and implement changes to enhance our customer service offering.
- Collaborate with internal teams to ensure effective communication and coordination of customer service activities.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proven experience in providing exceptional customer service, with a strong focus on problem-solving and resolution.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- High levels of computer literacy, with experience using multiple systems and software applications.
- Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The opportunity to work with a leading recruitment agency, making a real difference to our clients and candidates.
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