Patient Transport Liaison Officer

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time

Job Summary

We are seeking a highly skilled Patient Transport Liaison Officer to join our team at EMED Group. As a key member of our operations team, you will play a vital role in bridging the gap between hospitals and our services.

Key Responsibilities

  • Provide integrated support to hospital wards, outpatient units, and discharge lounges.
  • Attend meetings with bed managers and operational managers to discuss patient flow and operational responsiveness.
  • Forecast demand and identify peaks and troughs in patient flow.
  • Assist with patient enquiries and questions.
  • Familiarise yourself with EMED policies, processes, and standard operating procedures.

Requirements

  • Experience of working in a healthcare or hospital setting.
  • Thorough working knowledge of Non-Emergency Patient Transport services.
  • Excellent communication skills – verbal and written – with the ability to explain decisions made.
  • Ability to build effective relationships with key stakeholders.
  • Full (manual) UK driving licence with less than 6 penalty points and be physically fit for patient moving and handling.

About Us

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and an inclusive and safe working culture for all.



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