CCO Control Centre Assistant

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time

About the Role

We are seeking a highly organized and customer-focused Control Centre Assistant to join our team at EMED Group. As a key member of our Patient Transport Operations team, you will play a vital role in ensuring the smooth delivery of patient transport services across our local communities.

Main Responsibilities

  • Assist with all aspects of the CCO, including call taking, control and planning escalations, and handling of crew calls.
  • Receive and respond to patient transport requests and queries in a timely and effective manner, ensuring compliance with relevant service procedures and standing orders.
  • Undertake general clerical duties, including data input, form completion, and invoice processing as necessary.
  • Assist with controlling and planning teams to ensure the efficient dispatch and management of operational crews.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Deal promptly and professionally with all telephone calls, taking appropriate action on own initiative where required.

Requirements

  • Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
  • The ability to work on your own initiative and problem solve.
  • Good organizational skills.

About Us

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing of people across our local communities.

Our Values

We are committed to providing equal opportunities and strive to create an inclusive and safe working culture for all.


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