Transport Operations Coordinator

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
Job Summary:

As a Transport Operations Coordinator at EMED Group, you will play a vital role in ensuring the smooth operation of our patient transport services. Your primary responsibility will be to dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.

Key Responsibilities:
  • Receive and respond to patient transport requests and queries in a polite and effective manner, ensuring compliance with relevant service procedures and standing orders.
  • Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi, and volunteers are informed where applicable.
  • Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
  • Deal promptly, professionally, and efficiently with all telephone calls received, taking appropriate action on own initiative where required.

What We Offer:
  • A full-time, permanent contract with a set shift pattern - Monday to Friday, 09:00 to 17:00.
  • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings, and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement.
  • Pension Scheme.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter).

About Us:
EMED Group is the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services. We are committed to providing equal opportunities and endeavour to provide an inclusive and safe working culture for all.

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