Patient Transport Operations Coordinator

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time

Job Summary

We are seeking a Patient Transport Liaison Officer to join our team at Royal Stoke University Hospital. The role is a 6-month fixed-term contract.

The Patient Transport Liaison Officer position plays a crucial role in bridging the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital.

As a key point of contact, you will be responsible for escalating issues for your designated trust, handling patient queries, risk assessments, and providing assistance with patient flows in the hospital environment.

This is a full-time (37.5 hours per week) role, working Monday to Friday, 10.00 - 18.00. We require flexibility and a willingness to work within these hours.

What We Offer

  • Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Unlimited mental health consultations.
  • Unlimited physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Paid holiday entitlement.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter)

Key Responsibilities

  • On-site presence providing an integrated approach to the Trust where the PTLO is known to be a key player in overall patient flow.
  • Attend meetings on an ad-hoc basis.
  • Maintain positive relationships with hospital wards, outpatient units, discharge lounges, and bed managers.
  • Meet weekly with planning/control to forecast for following weeks' activity identifying peaks and troughs in demand and ensuring operational responsiveness.
  • Assist operational managers with issues that arise throughout the day.
  • Deal with patient's enquiries and questions as and when they arise.
  • Familiarisation with EMED policies, processes, and standard operating procedures.

Requirements

  • Committed to patient care.
  • Experience of working in a healthcare/hospital setting.
  • Thorough working knowledge of Non-Emergency Patient Transport services.
  • The ability to plan and prioritise own workload.
  • Excellent communication skills – verbal and written – with the ability to explain decisions made.
  • Ability to make decisions based on impact assessment.
  • The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
  • In order to support with transporting patients when necessary we do require you to hold a full (manual) UK driving licence with less than 6 penalty points and be physically fit for patient moving and handling.

About Us

EMED Group is the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

We are committed to providing equal opportunities and endeavour to provide an inclusive and safe working culture for all.



  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job SummaryWe are seeking a highly organized and communicative Patient Transport Coordinator to join our team in Stoke-on-Trent, Staffordshire. This role will involve coordinating daily and future bookings, managing operational crews, and ensuring timely and efficient collection and delivery of patients between destinations.About UsThe EMED Group is the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job Title: Transport Operations CoordinatorWe are seeking a highly organized and detail-oriented Transport Operations Coordinator to join our team at EMED Group. As a key member of our operations team, you will be responsible for coordinating the daily and future bookings of patient transport services, ensuring that all sub-contractors, taxi, and volunteers...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    EMED Group is committed to providing high-quality patient transport services that support the healthcare needs of our local communities. We are currently seeking a Patient Transport Coordinator to join our team.The successful candidate will be responsible for transporting elderly, sick and vulnerable service users to and from their medical appointments and...

  • Transport Coordinator

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    We are seeking a skilled Transport Coordinator to join our team at EMED Group. As a key member of our operations team, you will be responsible for the efficient management of patient transport services.Main Responsibilities:Coordinate the planning and execution of patient transport services, ensuring timely and efficient collection and delivery of...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job Summary:As a Transport Operations Coordinator at EMED Group, you will play a vital role in ensuring the smooth operation of our patient transport services. Your primary responsibility will be to dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Main Responsibilities:As a key member of our team at EMED Group, you will be responsible for the dispatch and management of operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. This includes receiving requests for patient transport and queries regarding ambulance...

  • Transport Coordinator

    3 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job SummaryWe are seeking a skilled Transport Coordinator to join our team at EMED Group. As a key member of our operations team, you will be responsible for coordinating the dispatch and management of our operational crews to ensure timely and efficient collection and delivery of patients between destinations.Main ResponsibilitiesCheck and plan daily and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom KPI Recruiting Ltd Full time

    Job Title: Transportation Operations Coordinator Salary: £24,000 - £28,000 Hours: 40 hours per weekJob Overview: KPI Recruiting Ltd is seeking a skilled Transportation Operations Coordinator to optimize vehicle and trailer resources for efficient and compliant transportation operations.Key Responsibilities:The successful candidate will plan and allocate...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom KPI Recruiting Ltd Full time

    Job Title: Transport Operations Coordinator Salary: £24,000 - £28,000 Hours: 40 hours per week Location: Stoke-on-TrentJob Overview:We are seeking a highly skilled Transport Operations Coordinator to optimize vehicle and trailer resources for efficient and compliant transportation operations. As a key member of the team, you will plan and allocate vehicle...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job Title: Patient Transport Liaison OfficerWe are seeking a highly skilled and experienced Patient Transport Liaison Officer to join our team at EMED Group. As a key member of our operations team, you will play a vital role in ensuring the smooth transportation of patients across our network.Key Responsibilities:Develop and maintain positive relationships...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job SummaryWe are seeking a highly skilled Patient Transport Liaison Officer to join our team at EMED Group. As a key member of our operations team, you will play a vital role in bridging the gap between hospitals and our services.Key ResponsibilitiesProvide integrated support to hospital wards, outpatient units, and discharge lounges.Attend meetings with...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Innovate Freight Talent Full time

    Job Title: Transport Operations CoordinatorAt Innovate Freight Talent, we are seeking a highly skilled Transport Operations Coordinator to join our team. The successful candidate will be responsible for planning and allocating national and local vehicle and trailer resources to ensure optimum utilisation and profitability.Key Responsibilities:Plan and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    About the RoleWe are seeking a highly organized and customer-focused Control Centre Assistant to join our team at EMED Group. As a key member of our Patient Transport Operations team, you will play a vital role in ensuring the smooth delivery of patient transport services across our local communities.Main ResponsibilitiesAssist with all aspects of the CCO,...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job DescriptionWe are seeking a highly skilled Patient Transport Liaison Officer to join our team at Royal Stoke University Hospital. This is a 6-month fixed-term contract.The successful candidate will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital.Key...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom WR Logistics Full time

    We are seeking a skilled Transport Planner to join our team at WR Logistics, a leading UK Transport and Road freight specialist. The successful candidate will be responsible for planning national and local vehicle and trailer resources in a cost-effective and compliant manner to achieve profitability and service excellence.Key Responsibilities:Routing and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    We are seeking a dedicated and compassionate Patient Transport Specialist to join our team in Stoke-on-Trent, Staffordshire.This is a full-time position involving variable shifts, working 37.5 hours per week on a 5 x 8 hour schedule covering Monday to Saturday.About the RoleAs a Patient Transport Specialist, you will play a vital role in transporting...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom KPI Recruiting Ltd Full time

    Job Title: Transport PlannerSalary: £24,000 - £28,000Hours: 40 hours per weekJob Overview:We are seeking a skilled Transport Planner to optimize vehicle and trailer resources for efficient and compliant transportation operations.Key Responsibilities:As a Transport Planner, you will plan and allocate vehicle and trailer resources to maximize utilization and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Innovate Freight Talent Full time

    Job SummaryAs a key member of the Innovate Freight Talent team, the Transportation Coordinator will play a crucial role in planning and allocating national and local vehicle and trailer resources to ensure optimum utilization and profitability. The ideal candidate will have a strong understanding of cargo availability, vehicle availability, customer...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job SummaryThe successful candidate will be responsible for providing administrative support to the clinical team, ensuring the smooth operation of the department. This will include managing patient records, coordinating appointments, and responding to telephone enquiries.Main ResponsibilitiesKey duties will include:Managing patient records and...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom WR Logistics Full time

    We are seeking an experienced Transport Planner - Pallet Network to join our client's reputable team. The ideal candidate will have a proven track record in general haulage planning and pallet network planning experience.Key Responsibilities:Develop and implement efficient routing and scheduling systems to optimize fleet utilization.Manage multi-drop, pallet...