Repairs Coordinator

4 weeks ago


Wakefield, Wakefield, United Kingdom Hays Business Support Full time

We are working with a local Housing Association to recruit a Repairs Advisor/Scheduler for the Repairs team in Wakefield. This Housing Association is dedicated to providing outstanding service that meets and exceeds customer expectations.

Key Responsibilities:
  • To act as first point of contact for all customer enquiries (by telephone, in person or writing) either providing advice and information or raising orders for repairs to customers' properties.
  • Provide a first class service to answer, investigate and resolve customer enquiries relating to repairs.
  • Receiving, diagnosing repair problems and determining appropriate actions in accordance with agreed standards and policies, and processing requests for maintenance services from tenants and other customers of the Association.
  • Deal with and resolve disputes relating to repairs that are identified as tenant responsibility or where the organisation is not responsible for their resolution, offering advice and support wherever possible to enable the customers to achieve the outcome they require, including signposting to online help or third party suppliers.
  • Providing quotations, agreeing payments and raising invoices for chargeable work with customers.
  • Contributing to the scheduling and planning of maintenance work to ensure efficient use of resources and minimal disruption to customers.

This is an excellent opportunity to work for a reputable Housing Association and contribute to the delivery of exceptional customer service.



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