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Customer Experience Specialist
1 month ago
C&B Recruitment seeks a highly organized and customer-centric Customer Experience Specialist - Vehicle Services to join our team. In this position, you will be responsible for ensuring seamless vehicle servicing experiences for our clients, fostering long-term relationships through outstanding service delivery.
Key Duties:
- Interact with customers upon arrival, providing clear explanations of the vehicle servicing process.
- Coordinate with internal teams to book customer vehicles for services, MOTs, and/or repairs, prioritizing timely completion.
- Communicate regularly with customers regarding their vehicle's status, obtaining approval for any additional work as needed.
- Collaborate with Workshop, Parts, and Sales departments to guarantee efficient vehicle preparation and dispatch.
- Identify opportunities to upsell work, parts, and accessories, enhancing revenue streams.
Essential Qualifications:
- Proven experience as a Service Advisor or equivalent role.
- Familiarity with aftersales operations within the automotive sector.
- A valid full driving license for regular travel between locations.
- A consistent employment history, reflecting stability and dependability.
We are seeking a results-driven individual with a passion for delivering superior customer experiences. If you're a natural problem-solver with a keen eye for detail, we invite you to apply for this dynamic opportunity.
