Customer Experience Specialist
2 days ago
We are seeking an experienced Customer Experience Specialist to join our team at Riverside Motor Group. As a Renewals and Retention Expert, you will play a vital role in maximising renewals and enhancing customer retention.
Estimated salary: £25,000 - £35,000 per annum, depending on experience.
Job Description:
- Champion the point of sale being the point of resale by integrating this concept into the sales process.
- Uncover renewal opportunities by leveraging software tools to identify end-of-term and early renewal prospects.
- Strategize appointment-setting to ensure every opportunity is maximised.
- Maintain accurate records of all renewal activities.
Requirements:
- Previous customer-facing experience.
- Confident communication skills.
- Proficient in utilising computer systems.
- Analytically driven.
- Able to adhere to company policies.
Benefits:
- Competitive salary.
- Sick pay.
- Staff discounts.
- Prestige workspace.
- Recognition initiatives.
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Customer Experience Specialist
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