Senior Customer Experience Lead
22 hours ago
We are seeking a Senior Customer Experience Lead to join our client in West Yorkshire, a market leader committed to adapting to changing health and safety legislation.
This is an exciting opportunity to lead a team, develop your career, and contribute to the company's growth and success.
The ideal candidate will be passionate about people, have experience driving strategy, and a proven track record of developing high-performing teams.
Main Responsibilities:- Lead and mentor a team focused on delivering exceptional customer experiences.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor and review team performance, ensuring quality, productivity, and adherence to key performance indicators (KPIs).
- Manage day-to-day office operations, including facilities management, office supplies, and maintenance.
- Delegate tasks, manage team communication, and assist with complex customer service issues.
- Provide management reports and insights for senior management review meetings.
- Analyse performance data to inform business decisions and drive operational improvements.
- Foster a positive, can-do attitude, ensuring consistent, flawless service delivery.
- Previous leadership or office management experience, with a focus on team management.
- Experience working in a B2B environment.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in Microsoft Office Suite and adaptability to new systems.
- A proactive, self-motivated individual with excellent initiative and organizational skills.
£45,000 - £60,000 per annum, depending on experience. For the right candidate, we offer a competitive salary package and excellent career development opportunities.
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Customer Experience Ambassador
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Customer Experience Ambassador
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