Senior Customer Experience Lead

22 hours ago


Wakefield, Wakefield, United Kingdom Lucy Walker Recruitment Full time
Job Overview

We are seeking a Senior Customer Experience Lead to join our client in West Yorkshire, a market leader committed to adapting to changing health and safety legislation.

This is an exciting opportunity to lead a team, develop your career, and contribute to the company's growth and success.

The ideal candidate will be passionate about people, have experience driving strategy, and a proven track record of developing high-performing teams.

Main Responsibilities:
  1. Lead and mentor a team focused on delivering exceptional customer experiences.
  2. Develop and implement strategies to improve customer satisfaction and retention.
  3. Monitor and review team performance, ensuring quality, productivity, and adherence to key performance indicators (KPIs).
  4. Manage day-to-day office operations, including facilities management, office supplies, and maintenance.
  5. Delegate tasks, manage team communication, and assist with complex customer service issues.
  6. Provide management reports and insights for senior management review meetings.
  7. Analyse performance data to inform business decisions and drive operational improvements.
  8. Foster a positive, can-do attitude, ensuring consistent, flawless service delivery.
Key Requirements:
  • Previous leadership or office management experience, with a focus on team management.
  • Experience working in a B2B environment.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in Microsoft Office Suite and adaptability to new systems.
  • A proactive, self-motivated individual with excellent initiative and organizational skills.
Compensation:

£45,000 - £60,000 per annum, depending on experience. For the right candidate, we offer a competitive salary package and excellent career development opportunities.



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