Customer Service Apprenticeship

1 week ago

Wakefield, United Kingdom Direct Line Group Full time

**Customer Service Apprenticeship**

**Wakefield**

**Starting Salary - £17,000**

**Let’s make the most of your talent**

An apprenticeship with DLG will help you grow your career whilst working towards a qualification at the same time

The future is exciting as the technologies used in Body Shops are evolving every day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.

We’re searching for Customer Service Adviser Apprentices to join our team on a 2 year programme in our DLG Centre in **Wakefield**. During the apprenticeship, you will study towards a Level 2 Customer Service Specialist Apprenticeship in partnership with a leading training provider.

**About Us**:
With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.

At DLG Auto Services, we have one goal - to get our customers back on the road as quickly and smoothly as possible. Vehicles keep us connected, and accidents can make getting from A to B that much harder. That’s why, across our 23 sites, we provide high-quality, efficient repair services so that our customers can do more of what they love.

**What you’ll be doing**:
Supporting our Motor Vehicle Repair Training program. Reporting into the Training Centre Manager, you will be part of a team focused on day-to-day running of an effective state of the art technology centre.
- ** Daily management of the facility**:

- ** Help Facilitate training sessions and events.**:

- ** Help in maintaining quality assurance within the centre in line with both the IMI’s and regulatory body requirements.**:

- ** Maintain accurate records of training attendance, evaluations, and participant feedback.**:

- ** Provide administrative support for training programs, including document preparation and data entry.**:

- ** Help to Coordinate logistics for motor vehicle repair training sessions, including scheduling, venue arrangements, and participant communication.**:

- ** Help to schedule training courses.**

**Training Provided**:
By becoming an apprentice at DLG, you’ll be able to combine on-the-job practical skills with theoretical knowledge from off-the-job learning, giving you the best opportunity to develop your career in the motor industry.

You will be paired with a dedicated DLG mentor who will support your training on site every step of the way.

You will attend both online and face-to-face learning support sessions which will take place at our site. There is an End-Point-Assessment for this apprenticeship where you will be required to demonstrate your knowledge, skills, and behaviours.

**What we are looking for**:
We’re looking for someone who has a passion for customer service with a real desire to help others and a genuine interest in starting a career in the Automotive industry

This role will involve collaborating with a wide variety of people; therefore, we are looking for someone who has excellent communication and relationship building skills. You’ll need to be a great listener, be able to adapt your approach and most importantly be there to support our customers when they need us the most.

We are looking for someone who is super organised, has great attention to detail and can use their own initiative and maintain focus when faced with high volumes of work, ensuring accuracy.

This apprenticeship is a great opportunity for someone who is highly proactive and eager to learn.
- ** Have or be predicted an A*-G (9-1) GCSE (or equivalent) in Maths and English, which you’ll need to be able to evidence. However, if you have extenuating circumstances please do get in touch.**:

- ** Applicants need to have lived in the UK for the last 3 years**

**What we’ll give you in return**:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

- ** 9% employer contributed pension**:

- ** 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover**:

- ** 22 days holiday (rising by 1 each year to 25) + bank holidays and option to buy or sell up to 5 days**:

- **Additional optional Health and Dental insurance**:

- ** Employee discounts and cashback**:

- ** Plus many more**

**Ways of Working**:
All of our Auto Services Apprenticeships are 100% site based and you would be expected to be able to work from your home site 5 days per week. Hours

  • Customer Service Assistant Apprentice

    4 weeks ago

    Wakefield, United Kingdom Volkswagen Passenger Car Apprenticeship Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...

  • Recruitment Resourcer

    2 weeks ago

    Wakefield, United Kingdom The Apprenticeship Centre Full time

    **Recruitment Resourcer Apprenticeship Opportunity** - Days: Monday to Friday - Hours: 9am to 5:30p.m (1 hour lunch) - Salary: £15,000 - £16,000 per annum + bonus - Qualification Duration: 12-15 months - Qualification: Recruitment Resourcer Apprenticeship Standard L2 - On-site training - no day release. Time will be given to complete the qualification...

  • Apprenticeship Learner Support Lead

    2 weeks ago

    Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service are seeking an Apprenticeship Learner Support Lead to support YAS Academy in the delivery of our apprenticeship provision. The role is a great opportunity for someone with apprenticeship knowledge to work across employer-provider and provider-led apprenticeships with involvement in all stages of the learner journey. The...

  • Apprenticeship Learner Support Lead

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Yorkshire Ambulance Service are seeking an Apprenticeship Learner Support Lead to support YAS Academy in the delivery of our apprenticeship provision. The role is a great opportunity for someone with apprenticeship knowledge to work across employer-provider and provider-led apprenticeships with involvement in all stages of the learner journey.The post-holder...

  • Customer Service Apprentice

    3 weeks ago

    Wakefield, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: 37.5 hours** **Weekly: £180.38** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning...

  • Customer Service Apprentice

    4 weeks ago

    Wakefield, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** **Weekly Wage: Starting on £260 per week and then moving to age related minimum wage after probation** **Discounted parking available!** Become an Apprentice in our store and you’ll have everything you need to truly...

  • Customer Service Apprentice

    2 weeks ago

    Wakefield, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** **Weekly Wage: £192.40 - £380 (depending on age)** **Discounted parking available!** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a...

  • Service Advisor Apprenticeship

    2 weeks ago

    Wakefield, Wakefield, United Kingdom JCT600 Full time

    Service Advisor Apprenticeship - VolkswagenAs a Vehicle Service Advisor working for Volkswagen, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.The role of a Service Advisor typically involves: Interpreting customer concerns and liaising with technicians. Booking...

  • Customer Service Apprentice

    1 week ago

    Wakefield, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all...

  • Business Administration Apprenticeship

    4 weeks ago

    Wakefield, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Business Administration?** **Are you interested in working for a recruitment company?** **Can you easily commute to Wakefield, WF1?** Join a dynamic recruitment team, a leader in recruiting Your role will be pivotal in maintaining the high-quality standards they're known for. **Job Duties & Responsibilities** -...

  • Business Administration Apprenticeship

    4 weeks ago

    Wakefield, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Business Administration?** **Are you interested in working for a recruitment company?** **Can you easily commute to Wakefield, WF1?** Join a dynamic recruitment team, a leader in recruiting Your role will be pivotal in maintaining the high-quality standards they're known for. **Job Duties & Responsibilities** -...

  • IT Apprenticeship

    2 weeks ago

    Wakefield, United Kingdom Baltic Apprenticeships Full time

    Calling all aspiring IT Support Technicians! **Team 17 Digital Limited **are looking for a passionate **IT Support Technician Apprentice** to join their growing team. Team17 Digital Limited is a British video game developer and publisher based in **Wakefield**. Throughout your apprenticeship you will be providing 1st line support to staff and helping them...

  • Service Advisor Apprenticeship

    2 weeks ago

    Wakefield, United Kingdom JCT600 Full time

    Service Advisor Apprenticeship - Volkswagen As a Vehicle Service Advisor working for Volkswagen, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves: - Interpreting customer concerns and liaising with technicians. -...

  • Customer Service Apprentice 1

    3 weeks ago

    Wakefield, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** **Salary: £256.80 weekly (salary review after 6 month probation)** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an...

  • Business Administration Apprenticeship

    3 weeks ago

    Wakefield, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Business Administration?** **Can you easily commute to Wakefield, WF1 2TA?** Our client is a recruitment company in the food & drinks sector & they're looking for a Business Administration Apprentice to add to their team! Recruitment is a sociable white-collar trade that requires great social skills, good attention...

  • Customer Service Advisor Apprentice

    3 weeks ago

    Wakefield, United Kingdom Skoda Apprenticeships Full time

    ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team. The Service department is vital to the...

  • Customer Service Advisor

    1 week ago

    Wakefield, United Kingdom Card Factory Full time

    Job Introduction Welcome to cardfactory - and your opportunity to be part of our exciting future. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. Our customer service team is now looking for 2 full time Customer Service Advisors to join them on a permanent basis. As a Customer Service...

  • Apprenticeship Reviewer for Construction

    4 weeks ago

    Wakefield, United Kingdom Heart of Yorkshire Education Group Full time

    **Construction Apprentice Reviewer** **Ref**:48292 **Hours of work**: 37 hours per week **Salary**:£25,822 - £27,855 per annum **Location**: Working across all College Campus sites - Castleford, Selby & Wakefield, and client premises We have a fantastic opportunity for an Apprenticeship Reviewer to join our Construction team. This opportunity will...

  • Junior Data Apprenticeship

    4 weeks ago

    Wakefield, United Kingdom Baltic Apprenticeships Full time

    Have you got a passion for analytics and crunching numbers? Then this is the perfect role for you! Baltic Apprenticeships are recruiting on behalf of our client in Wakefield who are on the lookout for a Junior Data Analyst to join their growing team. Offering a salary ranging between £13,500-£15,000 salary, company social events in the summer and...

  • Apprenticeship Skills Tutor

    4 weeks ago

    Wakefield, United Kingdom Sales Force 10 Recruitment Full time

    July 2024 Start! Digital Marketing Skills Tutor Are you a passionate, experienced Digital Marketing Tutor, seeking your next career move? Would you be up for training, guiding and motivating the next generation of Digital Marketing hopefuls??! If so, this could the genuine career changing role you have been waiting for – We are working alongside a...