Customer Service Advisor Apprentice
6 months ago
ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: assisting with the sale of accessories and service plans.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
- **Qualifications received **_
On successful completion of the one year programme, you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
- **Desired skills **_
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- **Future prospects **_
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements **_
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_
**Job Types**: Full-time, Apprenticeship
Pay: From £256.00 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
-
Customer Service Advisor
6 months ago
Wakefield, United Kingdom City & Guilds Group Full time**Join our team in Wakefield and embark on a fulfilling career in Customer Services!** **Ready to change your life for the better?** - **Full-time Role**: 35 hours per week - **Great Location**: Wakefield, with Free Car Parking - **Almost immediate interviews and start dates available**: - Permanent Positions with Excellent Benefits and Growth...
-
Customer Service Advisor
5 months ago
Wakefield, United Kingdom City & Guilds Group Full time**Join our team in Wakefield and embark on a fulfilling career in Customer Services!** **Customer Services roles in Wakefield** - Permanent Role - Excellent Benefits and promising growth opportunities - It's a full time role working 35 hours per week - Great location in Wakefield, Free Car Parking, and almost immediate interviews and starts **Ready to...
-
Customer Service Advisor
5 months ago
Wakefield, United Kingdom City & Guilds Group Full time**Customer Services roles in Wakefield** - **Permanent Role**: - **Excellent Benefits and great future opportunities**: - **Full time role; 35 hrs per week**: - **Great location in Wakefield, free car park, almost immediate interviews and start** **Ready to change your life for the better?** We have several vacancies in our Customer Services...
-
Customer Service Advisor
6 months ago
Wakefield, United Kingdom City & Guilds Group Full time**Customer Services roles in Wakefield** - **Permanent Role**: - **Excellent Benefits and great future opportunities**: - **Full time role; 35 hrs per week**: - **Great location in Wakefield, free car park, almost immediate interviews and start** **Ready to change your life for the better?** We have several vacancies in our Customer Services...
-
Customer Service Apprentice
6 months ago
Wakefield, United Kingdom Specsavers Full time**Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** **Weekly Wage: Starting on £260 per week and then moving to age related minimum wage after probation** **Discounted parking available!** Become an Apprentice in our store and you’ll have everything you need to truly...
-
Customer Service Advisor
5 months ago
Wakefield, United Kingdom City & Guilds Group Full time**Ready to change your life for the better?** We have several vacancies in our Customer Services department. This is a pure customer service / contact centre role, not sales role! Have you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first job??? Whatever the answer -...
-
Customer Service Advisor
6 months ago
Wakefield, United Kingdom City & Guilds Group Full timeCustomer Service Advisor Join our team in Wakefield and embark on a fulfilling career in Customer Services! Ready to change your life for the better? Full-time Role : 35 hours per week Great Location : Wakefield, with Free Car Parking Almost immediate interviews and start dates available Permanent Positions with Excellent Benefits and...
-
Customer Service Apprentice
5 months ago
Wakefield, United Kingdom Specsavers Full time**Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all...
-
Customer Service Advisor
2 weeks ago
Wakefield, United Kingdom HAYS Full timeWakefield | Temporary Role | Customer Service Advisor I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis. This role is pivotal in ensuring our customers receive the highest level of service and support. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I...
-
Customer Service Advisor
3 weeks ago
Wakefield, United Kingdom HAYS Full timeWakefield | Temporary Role | Customer Service Advisor I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis. This role is pivotal in ensuring our customers receive the highest level of service and support. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I...
-
Customer Service Advisor
5 months ago
Wakefield, United Kingdom Akton Recruitment Full timeWakefield £13.23 Per Hour Job Role I am recruiting for a local authority who is looking for someone to deliver and maintain a caring, empathetic, efficient and welcoming customer service, responding to individual customer needs. Main Activities Take responsibility for handling customer enquiries received via telephone, face to face, correspondence,...
-
Customer Services Advisor
5 months ago
Wakefield, United Kingdom Harte Consulting ltd Full timeDo you value putting customers and their needs first? Do you enjoy collaborating with others to achieve amazing results and never accepting second best? If so, Harte Consulting are buzzing to announce a role as **Client Services Advisor, **working for a West Yorkshire company, who service the entire UK property market. A **Client Services Advisor** role...
-
Customer Service Advisor
5 months ago
Wakefield, United Kingdom Card Factory Full timeJob Introduction Welcome to cardfactory - and your opportunity to be part of our exciting future. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. Our customer service team is now looking for 2 full time Customer Service Advisors to join them on a permanent basis. As a Customer Service...
-
Service Advisor
1 month ago
Wakefield, Wakefield, United Kingdom Sandal Motor Group Full timeAre you a friendly, energetic and resourceful person who thrives in a challenging environment?The Service Advisor role at Sandal Motor Group is crucial to delivering a premium service experience to our customers. Reporting directly to the Service Controller, you will be responsible for dealing with a wide range of customer enquiries, progressing work through...
-
Service Advisor
4 weeks ago
Wakefield, Wakefield, United Kingdom Sandal Motor Group Full timeAre you a customer-focused professional looking for a new challenge? We are seeking a skilled Service Advisor to join our team at Sandal Motor Group.The ideal candidate will have previous experience in the retail motor industry, with a strong background in customer service and a passion for delivering exceptional results.As a Service Advisor, you will be...
-
Customer Service Assistant Apprentice
6 months ago
Wakefield, United Kingdom Volkswagen Passenger Car Apprenticeship Full timeThroughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...
-
Customer Service Advisor
2 months ago
Wakefield, United Kingdom CV-Library Full timeTailored Recruitment Consultancy are delighted to be working with a leading Distribution business in Wakefield to recruit several Customer Service representatives for a rapidly growing team on an ongoing temporary basis. Reporting into the Customer Service Manager in a team of Advisors you will be responsible for maintaining and expanding relationships with...
-
Customer Service Apprentice 1
5 months ago
Wakefield, United Kingdom Specsavers Full time**Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** **Salary: £256.80 weekly (salary review after 6 month probation)** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an...
-
Service Advisor
2 months ago
Wakefield, United Kingdom CV-Library Full timeAutomotive Service Advisor Basic UP TO £25,500 CIRCA £33,000 OTE Wakefield C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Wakefield. Previous experience working within an aftersales department as a Service Advisor in the motor trade is essential for...
-
Service Advisor
5 months ago
Wakefield, United Kingdom Pendragon Full time**Service Advisor** **Evans Halshaw Vauxhall Peugeot Wakefield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...