Automotive Parts Advisor

3 weeks ago


Wakefield, Wakefield, United Kingdom Arnold Clark Full time

We are seeking a highly motivated and customer-focused individual to join our Aftersales department as an Apprentice Aftersales Customer Advisor.

Job Description

As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together.

You will be responsible for identifying parts required and sourcing parts using parts catalogues and internal systems, and communicating with customers on the progress of their vehicle.

Our team provides excellent customer service, and we expect all employees to uphold this standard.

Key Responsibilities:
  • Reviewing and forward-planning workloads and checking for accurate and detailed information.
  • Liaising with the workshop to ensure they have their required parts.
  • Preparing customer reports and invoices.

Our company culture values continuous learning and improvement, and we encourage our employees to develop their skills and knowledge.

Requirements and Benefits:
  • You must have gained GCSE 4 – 9 in Maths, English and one other subject (or accredited equivalent).
  • Good levels of literacy and numeracy.
  • Strong communication skills.
  • Competitive salary: £20,000 - £25,000 per annum.
  • A mentor to support you in the workplace.
  • Dedicated training and development coach.
  • Full training on all ‘in-house’ and external systems and applications.


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