Customer Service Advisor

3 days ago

Wakefield, United Kingdom RK Accountancy, Finance and Business Support Full time

HYBRID OPPORTUNITY

RK Finance, Accounting and Business Support are currently looking for Customer Service Advisors. We are delighted to be working with one of the leading business providers to the NHS to recruit Customer Service Advisors working at their Offices in Wakefieldon a hybrid model.

You will be required to be in the office to begin with before moving to a hybrid working schedule.

This will start of as a temporary role with the view to move permanent after 3-6 months.

A DBS check is required for this role.

**Job Benfits**
- Weekly Pay
- Hybrid Working - 2 Days in Office 3 Days from Home
- Full training and kit provided for home working
- 2021 Generation CFO Team of the Year
- Temporary to Permanent Opportunity

**About the Role**
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and priortise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.

**What We Need from You**
- Attention to detail
- DBS Check
- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high quality customer service in a professional manner, creating trust and confidence;
- Excellent communicator;
- Effective team player, who constantly displays commitment and flexibility;
- Assimilates and applies policies and procedures consistently;
- Accurate and timely delivery of tasks;
- Effective problem solver;
- Excellent organisational skills;
- Attention to detail in record keeping.

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employmentbusiness. You'll find a wide selection of vacancies on our websites

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