Customer Service Coordinator

3 months ago


Wakefield, United Kingdom TSR Full time

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Wakefield.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties
- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
- Maintain regular communications/updates with the customers
- Always follow the principles set out in the Customer Journey program
- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
- All defect repairs to be logged accurately
- Maintain accurate and concise records of all repairs, solutions and notes/comments
- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director’s meetings as required
- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
- General administration duties for the Head of Customer Care
- Ensure the Customer Journey protocols are achieved, in the time frame allocate
- Comply with our GDPR policy
- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- New Homes Customer Service: 1 year (required)

Work Location: In person



  • Wakefield, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** **Let’s cut to the chase, what’s in it for you** - Competitive basic salary and annual bonus - Agile working possible (dependent on role) - Up to 33 days annual leave plus bank holidays - Private Healthcare - Enhanced maternity, paternity and adoption leave - Competitive contributory pension scheme - Life assurance - 4 x...


  • Wakefield, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** **Let’s cut to the chase, what’s in it for you** - Competitive basic salary and annual bonus - Agile working possible (dependent on role) - Up to 33 days annual leave plus bank holidays - Private Healthcare and Dental Insurance - Competitive contributory pension scheme - Life assurance - 4 x your annual salary - Share...

  • Service Coordinator

    3 months ago


    Wakefield, United Kingdom Interaction Recruitment Full time

    Service Coordinator £24,000 Wakefield Interaction Recruitment are looking for a Service Coordinator for my client who is one of the world’s leading manufacturers, providing 60 countries with industrial equipment. It is a requirement to have experience working as a Planner/Scheduler/ Service Coordinator. As the Service Coordinator, you will be the...


  • Wakefield, United Kingdom Redrow Full time

    The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our...


  • Wakefield, United Kingdom Interaction Recruitment Full time

    Service and Planning Coordinator Wakefield Up to £25,000 We are currently recruiting for a Service and Planning Coordinator for my client who is one of the world’s leading manufacturers, providing 60 countries with industrial equipment. As the Service and Planning Coordinator, you will be the main point of contact for service and break down requests,...


  • Wakefield, Wakefield, United Kingdom AFI group of companies Full time

    {"h1": "Inbound Coordinator Role at AFI Group of Companies", "p": "We are seeking a highly skilled Inbound Coordinator to join our sales team in the Wakefield/Rotherham sales office. As an Inbound Coordinator, you will be responsible for handling all inbound calls, supporting fellow team members, and working closely with the sales team to provide exceptional...


  • Wakefield, Wakefield, United Kingdom AFI group of companies Full time

    {"h1": "Inbound Coordinator Role at AFI Group of Companies", "p": "We are seeking a highly skilled Inbound Coordinator to join our sales team in the Wakefield/Rotherham sales office. As an Inbound Coordinator, you will be responsible for handling all inbound calls, supporting fellow team members, and working closely with the sales team to provide exceptional...


  • Wakefield, Wakefield, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our administrative processes.Key ResponsibilitiesMonitor and chase payment of invoices to...


  • Wakefield, Wakefield, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our administrative processes.Key ResponsibilitiesMonitor and chase payment of invoices to...


  • Wakefield, Wakefield, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our administrative processes.Key ResponsibilitiesMonitor and chase payment of invoices to...


  • Wakefield, Wakefield, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our administrative processes.Key ResponsibilitiesMonitor and chase payment of invoices to...


  • Wakefield, Wakefield, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our administrative processes.Key ResponsibilitiesMonitor and chase payment of invoices to...


  • Wakefield, Wakefield, United Kingdom Huntress Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our administrative processes.Key ResponsibilitiesMonitor and chase payment of invoices to...


  • Wakefield, Wakefield, United Kingdom AFI group of companies Full time

    {"h1": "Inbound Coordinator Role at AFI Group of Companies", "p": "We are seeking a highly skilled Inbound Coordinator to join our sales team in the Wakefield/Rotherham sales office. As an Inbound Coordinator, you will be responsible for handling all inbound calls, resolving customer queries, and providing site equipment for some of the largest construction...


  • Wakefield, Wakefield, United Kingdom AFI group of companies Full time

    {"h1": "Inbound Coordinator Role at AFI Group of Companies", "p": "We are seeking a highly skilled Inbound Coordinator to join our sales team in the Wakefield/Rotherham sales office. As an Inbound Coordinator, you will be responsible for handling all inbound calls, resolving customer queries, and providing site equipment for some of the largest construction...


  • Wakefield, United Kingdom Huntress - Leeds Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for ensuring seamless communication with our clients and stakeholders.Key ResponsibilitiesMonitor and chase payment of invoices to ensure timely receipt of...


  • Wakefield, United Kingdom Huntress - Leeds Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Wakefield. As a key member of our support team, you will be responsible for ensuring seamless communication with our clients and stakeholders.Key ResponsibilitiesMonitor and chase payment of invoices to ensure timely receipt of...

  • Service Coordinator

    5 months ago


    Wakefield, United Kingdom Conexus Healthcare CIC Full time

    The purpose of this role is to work jointly with the other Service Coordinators and the Clinical Services Operational Manager to ensure the safe and smooth running of the organisations clinical services by providing high quality and effective coordination, administration, and management support. As a highly motivated individual the Service Coordinator will...

  • Service Coordinator

    3 months ago


    Wakefield, United Kingdom Conexus Healthcare Ltd Full time

    **Job summary** Conexus Healthcare are looking for a Service Coordinator to join the friendly clinical services team. If you are energised by supporting a team to deliver outstanding services to patients and general practices. This is a rewarding opportunity for you to use your general practice expertise, to the benefit of the Wakefield district. You...


  • Wakefield, Wakefield, United Kingdom Service Care Solutions Full time

    Business Operations CoordinatorWe are seeking a highly skilled Business Operations Coordinator to join our Integrated Care team.Position Details37 hours per week, Monday to FridayInitial 3-month contract, with possibility of extensionCompetitive hourly rate: £14.24 (ltd) / £12.59 (PAYE exclusive of holidays)Purpose and ResponsibilitiesProvide high-quality...