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Key Account Service Manager

1 month ago

Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time
About the Role

We are seeking an experienced Key Account Service Manager to join our team at McQueen's Dairies. As a vital member of our organization, you will play a key role in supporting and resolving customer service challenges.

Responsibilities
  • Day-to-Day Team Management: You will be responsible for managing a multi-disciplined team consisting of inbound and outbound telephone communication channels.
  • Coaching and Feedback: Take a hands-on approach to coaching and feedback to ensure the productivity of the team and exceed all relevant KPIs.
  • Quality Assurance: Responsible for Quality Assurance of team outputs.
  • Strategic Business Changes: Management and implementation of strategic business changes and performance of the team.
  • Culture and Environment: Create a culture and environment of world-class service, empowering the team to take ownership of all customer queries.
  • Process Improvement: Be an advocate for McQueen's Dairies, feeding back on processes and policies, helping to identify opportunities for improvement.
  • Collaboration: Work alongside our Retention, Marketing and Depot teams to improve customer experience and operational functionality.
Requirements
  • Proven experience in team management and customer service.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure and manage competing priorities.
About Us

McQueen's Dairies is a leading company in the industry, dedicated to providing high-quality products and services to our customers. We offer a competitive salary package, including a base salary of £29,556.80 and an OTE of £34,000.00.