Customer Service Administrator

5 days ago


Cardiff, Cardiff, United Kingdom Recruit4staff Full time

We are seeking an experienced Customer Service Administrator to coordinate and schedule order books for scheduled engineer service visits.

About the Role
  • $25,000 - $26,000 per annum salary

The successful candidate will contact engineers and customers regarding bookings, manage customer queries, and process orders onto SAGE200 as needed.

Key Responsibilities
  1. Coordinate schedules for engineer service visits
  2. Contact customers and engineers regarding bookings and updates
  3. Manage customer queries and issues related to the service process
  4. Process orders onto SAGE200
  5. Assist with spare part stock lists and orders to suppliers
  6. Develop the service function for customers and service engineers
  7. Communicate with customers about repairs and replacement parts
Requirements
  • Previous experience in a service advisor role or scheduling position
  • Confident and organized communication skills
  • SAGE200 CRM system experience desirable
  • Mechanical/technical background desirable
  • Administration experience essential
Location

Commutable locations include Mold, Rhyl, Denbighshire, Flintshire, Chester, Wrexham



  • Cardiff, Cardiff, United Kingdom Brook Street Full time

    Job DescriptionWe are looking for a Customer Service and Administration Role professional to join our team. The ideal candidate will have excellent customer service skills, with a strong background in administration.You will be responsible for responding to customer inquiries, resolving issues, and providing excellent service. Additionally, you will assist...


  • Cardiff, Cardiff, United Kingdom Bupa Global Full time

    Customer Service and Administration:The successful candidate will provide exceptional customer service and administration support to the team at Heol Don Care Home in Cardiff. This part-time role requires a fixed-term contract for 9 months to cover maternity leave.Duties:- First point of contact for visitors, providing advice and assistance- Manage new...


  • Cardiff, Cardiff, United Kingdom Forward Waste Management Full time

    As an Operations Administrator for Customer Services, you will play a vital role in ensuring the smooth operation of our customer service department at Forward Waste Management in Cardiff. This is an excellent opportunity to work in a fast-paced environment and develop your skills in customer service and administration.The estimated salary for this position...


  • Cardiff, Cardiff, United Kingdom Recruit4staff Full time

    Role OverviewAs a seasoned Customer Service Administrator, you will play a vital role in coordinating and scheduling the order book for scheduled engineer service visits. This involves contacting engineers and customers regarding bookings for services on machinery, managing problems and queries from customers related to the service process, and processing...


  • Cardiff, Wales, CF24 5EE, Cardiff, United Kingdom Forward Waste Management Ltd Full time

    Job Title: Customer Services Administrator Location: Cardiff Hours: 42.5 hours per week, Monday Friday, 8:30am 5:00pm Reporting to: Customer Services Manager The Company: Forward Waste Management is a dynamic and focused company providing innovative and value-added waste management services, primarily focused towards the manufacturing sector. The role:


  • Cardiff, Cardiff, United Kingdom Educators Wales Full time

    Job DescriptionWe are seeking a highly motivated individual to join our team as an Administrative and Customer Service Advisor. The successful candidate will be responsible for providing exceptional customer service to all provisions across Itec.Key Responsibilities:Obtain relevant customer information through effective communication channels.Utilize...


  • Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full time

    Job OverviewUnited Parcel Service of America, Inc is committed to a policy of treating individuals fairly and recruiting based on merit. We are seeking a highly motivated Customer Service Representative to join our team in Cardiff.About the RoleThis is a permanent position with a competitive salary of £25,000 - £30,000 per annum. You will be responsible...


  • Cardiff, Cardiff, United Kingdom CV-Library Full time

    As a skilled Customer Service Representative, you will be the first point of contact for visitors and clients at our Cardiff Central office. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service in both Welsh and English.The ideal candidate will have strong communication skills and a friendly demeanor,...


  • Cardiff, Cardiff, United Kingdom Recruit4staff Full time

    We are representing a leading manufacturing business in their search for a skilled Customer Service Administrator to join their team in Holywell.About the RoleCoordinate schedules for engineer service visits and manage associated paperworkCommunicate with customers and engineers regarding booking confirmations and service requestsRespond to customer...


  • Cardiff, Cardiff, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    AllClear, the UK's No.1 for Customer Care, is seeking an experienced HR Operations Specialist to join our team in Cardiff!We offer a competitive salary of £39,000 - £43,000 per annum, depending on experience, and a friendly and supportive working environment.About the RoleThis is an exciting opportunity for an enthusiastic and motivated HR professional to...


  • Cardiff, Cardiff, United Kingdom Educators Wales Full time

    About the RoleWe are looking for an ambitious and detail-oriented individual to fill the position of Administration and Customer Service Advisor. As part of our team, you will play a vital role in delivering excellent customer service and ensuring seamless operations across Itec.Key Responsibilities:Efficiently obtain and document customer...


  • Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Cardiff, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Cardiff, Cardiff, United Kingdom CV Library Full time

    About the Role:We are seeking an experienced Customer Experience Advisor to join our team in Cardiff. This is an office-based position, offering a competitive salary and the opportunity for career development within a growing organization. As a Customer Experience Advisor, you will provide vital assistance to ensure customers receive the best possible...


  • Cardiff, Cardiff, United Kingdom Cardiff County Council Full time

    About The Service An exciting opportunity has arisen for a skilled professional to join the Parking Services team within the Civil Parking Enforcement Service at Cardiff County Council. The successful candidate will be making impartial decisions regarding informal and formal appeals made against the issuing of Penalty Charge Notices. You will be...


  • Cardiff, Cardiff, United Kingdom Aidacare Pty Full time

    Job OverviewAidacare Pty is seeking a skilled Customer Service Administrator to provide exceptional customer service and build strong relationships with customers.Key ResponsibilitiesDeliver Excellent Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Order Processing and Tracking: Assist customers...


  • Cardiff, Cardiff, United Kingdom Educators Wales Full time

    We are seeking a dedicated individual to provide exceptional customer support across our services, ensuring efficiency and effectiveness.Job DescriptionThe ideal candidate will possess strong communication skills, utilizing their knowledge of our products and services to deliver outstanding customer experiences.Responsibilities include:Obtaining customer...


  • Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Are you a Customer Service Ambassador looking for a new challenge We are seeking a talented individual to join our team at Ibis Cardiff Gate as a Guest Service Team Member.Key Responsibilities:Provide exceptional guest service and build strong relationshipsFoster loyalty among repeat customers and encourage retentionPrioritize guest needs and provide...


  • Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

    About LexisNexis Risk SolutionsAt LexisNexis Risk Solutions, we are the essential partner in assessing risk. Our Business Services vertical offers a range of solutions to help businesses grow revenue, improve efficiency, and enhance customer experience.We provide innovative solutions to combat money laundering, terrorist financing, identity authentication,...


  • Cardiff, Cardiff, United Kingdom Cardiff University Prifysgol Caerdydd Full time

    Campus Services at Cardiff University is seeking a highly professional and efficient reception service team member to provide excellent customer support. The successful candidate will be responsible for dealing with routine enquiries, issuing master keys, and ensuring the reception/public areas are well-presented.Main ResponsibilitiesProvide a friendly and...


  • Cardiff, Cardiff, United Kingdom Cardiff University Full time

    About the OpportunityWe are recruiting for an administrative receptionist with a customer-focused approach to join our team at Cardiff University. As a highly skilled and organised individual, you will be responsible for providing exceptional service to students, staff, and visitors across our multiple buildings.