Customer Service Support Specialist

2 weeks ago


Cardiff, Cardiff, United Kingdom Educators Wales Full time

We are seeking a dedicated individual to provide exceptional customer support across our services, ensuring efficiency and effectiveness.

Job Description

The ideal candidate will possess strong communication skills, utilizing their knowledge of our products and services to deliver outstanding customer experiences.

Responsibilities include:

  • Obtaining customer information through various communication channels
  • Managing in-work support, tracking, and mentoring calls
  • Meeting Key Performance Indicators (KPIs)
  • Handling complaints and queries in a timely manner

Requirements include:

  • Previous customer service experience
  • Desirable: training industry experience and NVQ Customer Service or Business Administration L2 qualifications

A competitive salary of £25,000 - £35,000 per annum reflects the demands of this role, while Itec operates as an equal opportunities employer, welcoming applications from diverse backgrounds.



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