Administrative Support Coordinator

17 hours ago


Cardiff, Cardiff, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

AllClear, the UK's No.1 for Customer Care, is seeking an experienced HR Operations Specialist to join our team in Cardiff

We offer a competitive salary of £39,000 - £43,000 per annum, depending on experience, and a friendly and supportive working environment.

About the Role

This is an exciting opportunity for an enthusiastic and motivated HR professional to support the end-to-end employee life cycle in an efficient and customer-focused manner through effective administration and assistance on all employee-related HR processes.

You will work closely with the HR Team and our People Managers within our Cardiff office, ensuring seamless delivery of HR services.

Key Responsibilities

  • Maintain and update the HR system and employee files, ensuring employee data is accurate and up-to-date
  • Log all sickness and absence on the HR system and ensure that Return to Work paperwork is completed
  • Support the management of sickness/absence and provide support to managers where required
  • Liaise with managers to arrange disciplinary/absence review meetings and ensure the correct paperwork is issued
  • Ensure that Right to Work checks are carried out and the relevant documentation is collected and saved to the employee's file
  • Provide support to the HR team, including drafting letters and note-taking during meetings
  • Process changes to employee's terms and conditions, including job title, hours, salary, promotions, bonuses, etc.
  • Notify the Payroll Team of any changes to salary and ensure the relevant paperwork is completed and issued to the employee
  • Ensure leaver administration is actioned effectively, including conducting Exit Interviews and informing the Payroll Team
  • Work with the HR Team to ensure that HR Policies and Procedures are reviewed and updated as required
  • Provide telephone advice to Line Managers where possible
  • Support the Recruitment function during recruitment drives as and when required
  • Support the Recruitment function in producing and issuing new starter paperwork
  • Undertake the vetting process for all new starters, including issuing references and completing DBS and credit checks
  • Respond to external reference requests, ensuring compliance with internal policies
  • Support the HR Team in the onboarding of new starters

This list of duties is not exclusive or exhaustive and may be amended by Senior Management from time to time.

Why Join Us?

  • Competitive salary of £39,000 - £43,000 per annum, depending on experience
  • Opportunity to work with a leading company in the insurance industry
  • Friendly and supportive working environment
  • Ongoing training and development opportunities

Working Hours

This role is full-time, 37.5 hours per week, with flexible working hours agreed with the individual.



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