Administrative and Service Delivery Professional

2 days ago


Cardiff, Cardiff, United Kingdom Educators Wales Full time
About the Role

We are looking for an ambitious and detail-oriented individual to fill the position of Administration and Customer Service Advisor. As part of our team, you will play a vital role in delivering excellent customer service and ensuring seamless operations across Itec.

Key Responsibilities:
  • Efficiently obtain and document customer information.
  • Develop and maintain in-depth knowledge of Itec's products, services, and systems to provide informed support.
  • Manage the in-work support process, including tracking progress and mentoring calls for participants, as well as supporting teams with absent customers.
  • Monitor and improve performance to meet Key Performance Indicators.
  • Respond to customer complaints and queries in a timely, professional manner.
  • Regularly contribute to audit preparation.
Essential Requirements:
  • Relevant customer service experience.
Desirable Skills and Qualifications:
  • Background in the training industry.
  • NVQ Customer Service or Business Administration L2, or equivalent qualifications.

Please note that this role is subject to a DBS check, which will be funded by the employer.



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